Central Transport Supervisor / 40 Hours / BWH Central Transport

GENERAL SUMMARY/OVERVIEW STATEMENT:

Under the general direction of a Manager and within established hospital and department policies and procedures, supervises department functions in area of assigned responsibility. Makes daily operational decisions consistent with the missions of the hospital and the department. Coordinates deployment of resources to meet functional requirements. Participates in the development and implementation of policies and procedures.

Responsible for the direct supervision of up to 40 Central Transport and equipment employees.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Promotes and facilitates patient/client-focused service with an emphasis on patient comfort and attaining a high level of client satisfaction.
2. Directly supervises Central Transport Service personnel to ensure adequate productivity and accurate transportation and distribution of patients, mail, specimens, and patient-related equipment within the hospital and area hospitals.
3. Responsible for the daily supervision of up to 40 Central Transport and equipment employees performing patient transport and delivering patient care equipment.
4. Assists Manager with various human resources functions including, in part:

• Interviewing, evaluating & disciplining front line staff
• Providing on-the-job training to subordinate
• Interpreting, implementing and auditing compliance for policies, procedures & practices
• Developing and maintaining daily work schedules, adjusting resource allocations as required

QUALIFICATIONS:

High school diploma required; associate degree preferred. Additionally, 2 - 3 years of progressively more responsible related experience required.

Demonstrated good communication skills - both oral and written.

Demonstrated good customer service skills.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Requires interpersonal skills sufficient to supervise subordinates, assign tasks and respond to customer requests in a sometimes-stressful environment.

Ability to work with basic menu-driven software (MS Outlook, Word, Excel, Access, bed system, Bics etc).

Requires basic knowledge of regulatory codes and accreditation standards (DPH, JCAHO, EPA, OSHA, DEP, etc.) related to operational responsibilities.

Requires training and employee-relations skills.

WORKING CONDITIONS:

Requires ability to conduct multiple daily tours of area of responsibility (85% of shift); ability to manipulate up to 50 pounds; flexibility to cover all shifts, as needed.

SUPERVISORY RESPONSIBILITY:

Responsible for the direct supervision of up to 40 Central Transport and Equipment employees.

* Denotes essential functions

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.