PA, HR Delivery - Chief of Staff

Center 3 (19075), United States of America, McLean, Virginia

PA, HR Delivery - Chief of Staff

This role will support the strategy, operations, and culture that power our Enterprise Services, Tech, Capital One Software, International Card, and Business Cards & Payments HR team. This associate will lead core Chief of Staff functions, Executive Performance and Talent Management activities, and emerging strategic projects across the portfolio, driving value for senior HR and business leaders through a strong blend of analytical, project management, and communication skills.

The ideal candidate will thrive in a fast-paced environment, be skilled in leveraging data to extract insights and tell a story, have a passion for building strategies and programs, and have strong verbal and written executive communication capabilities. This position requires a strong forward lean, hunger, and horsepower to deliver high-quality work while juggling competing priorities in an evolving landscape.

The role will involve:

• Monitoring and analyzing metrics for initiatives and solutions, and making recommendations to drive improvements to enhance value and sustainability.
• Providing support to key Executive Talent and Performance activities to raise the bar, support the promotion, and galvanize the mobility of our VP+ population in a well-managed and intentional way.
• Serving as a key thought partner and project manager on emerging strategic initiatives across our portfolio (e.g., Elevating Product, people leadership capabilities).
• Leading ad hoc talent analyses to meet senior business leader needs quickly and efficiently.
• Managing and performing on HR-related process or programs, investigating and making recommendations and decisions in gray space, initiating program/process improvements to mitigate risks and optimize delivery.
• Developing programs and routines that ensure connectivity and visibility across the portfolio, including our Monthly Partner Update, people leadership sessions, and team learning investments.
• Working to further enable and engage our HR team through the creation of innovative programs and partnership with the HR administrative assistant community.
• Connecting dots and influencing across multiple cross-functional teams, client organizations and groups without direct authority, while also collaborating to identify solutions that can achieve shared results.
• Leading and developing change management plans in support of organizational changes, as needed.
• Staying current with external trends, best practices, and innovations and infusing these into work products.

Basic Qualifications:

• Bachelor's degree or military experience.
• At least 2 years of work experience in Project Management, HR Business Partnership, or on a Chief of Staff team.
• At least 1 year of data analysis experience conducting analyses to translate metrics, research, and trends into strategy.

Preferred Qualifications:

• Exceptional analytical capabilities and ability to consult on thorny problems by extracting insights.
• Track record of complex project management, a bias to action, and extraordinary attention to detail.
• Proven ability to influence leaders, think creatively, participate fully and work collaboratively to develop and execute product strategies, solutions and experiences.
• Strong forward lean; proactively anticipates business needs, manages stakeholder expectations, and operates exceptionally in gray space.
• Skilled at balancing both disruption and consensus-building while driving forward complex initiatives.
• Exceptional coaching and consulting skills, with demonstrated self-confidence and an ability to adapt content and conversations to meet the needs of the audience.
• Impeccable judgment and ability to balance the needs of the organization, leaders, and associates.
• Passion for learning with a growth mindset.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.