Delivery Lead

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Delivery Lead is a subject matter expert responsible for monitoring day to day performance of their assigned platforms, recommend performance and reliability enhancements, and direct all changes for assigned platforms to ensure performance is maintained.

Essential Functions

1. Serve as the subject matter expert and platform owner for all assigned systems. Provide a detailed understanding of platform architecture, how customers interact with the systems, and how the assigned systems are supported.
2. Act as a training resource for the staff in all technical and operational support areas for assigned systems.
3. Participate in all application or environmental enhancement projects as subject matter expert to ensure reliability, scalability, functionality, capacity, and performance are not adversely impacted.
4. Perform user acceptance testing (UAT)/ testing as applicable and deploy code into production.
5. Document all new application functionality, including workflow diagrams, and assist in training support staff.
6. Provide escalation support and triage for system issues prior to assignment to Engineering/Technology experts including assigning priorities.
7. Act as the escalation point for critical problem resolution including internal communications and root cause analysis.
8. Provide day to day oversight of the assigned systems and functionality. This includes approval of all changes made to the environment and owner of critical problem resolution.
9. Establish service level performance standards for all assigned platforms based on current system capabilities. Analyze day to day performance of assigned platforms to ensure required performance is maintained.
10. Create and manage Disaster Recovery plans for all assigned applications.
11. Ensure audit requirements are met for assigned applications.
12. Understand and support FCRA Compliance requirements related to assigned applications.
13. Recommend system enhancements to increase reliability, scalability, capacity, performance.
14. Comply with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

Qualifications

1. Bachelor’s Degree in Computer Science, Business, or related field, or equivalent experience.
2. Seven plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
3. Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
4. Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
5. Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
6. Effective leadership.
7. Strong attention to detail and accuracy.
8. Ability to manage multiple priorities and high severity incidents.
9. Ability to learn new and complex technologies and apply that knowledge when supporting assigned platforms.
10. Effective verbal and written communications skills.
11. Background and drug screen.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an affirmative action and equal opportunity employer.

The pay scale for this position in Phoenix, AZ in USD per year is: $130,000 - $155,000. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

1. Healthcare Coverage– Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
2. 401(k) Retirement Plan– Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
3. Paid Time Off –Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
4. 12 weeks of Paid Parental Leave.
5. Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And so much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.