Cloud/Software Delivery Manager

We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.

Proven implementation success with numerous fortune 500 clients

100s of successful projects across numerous industries

Certified and experienced consultants and thought leaders

Emphasis on best practices, lessons learned and strategic guidance

Supporting clients across North America

Unique offerings such as quick-start and upgrade factory

Job Description

No third party consultants, and you must be a US Citizen or have a Green Card holder.

The Delivery Manager oversees the execution of the technical deployment of cloud-based solutions that meet client’s business needs, primarily the ServiceNow tool. This role will be responsible for requirements scoping; installation, configuration, customization of the tool; and application of programming techniques to develop robust solutions on time throughout the projects. The ideal candidate will lead, direct, challenge, and motivate teams to ensure a successful delivery of the client’s requirements. He/she will be responsible for growing key accounts through expansion of product offerings. This person must be solution driven, client focused, a team motivator, and must be willing to travel.

Responsibilities

1. Serve as the go-to person for the Technical Architect and Project Manager for ideation.
2. Manage project scope alignment, adherence, and changes to ensure successful project delivery.
3. Create requirements workshop agenda(s) that represent what to gather from the client.
4. Implement tools and/or deliverables that will make the project run smoother.
5. Serve as the point of escalation for the client and our project team.
6. Build solid relationships with the clients with the focus on key decision makers and executives.
7. Monitor and report status of project progress and risks to upper management regularly.
8. Communicate risks and issues to the client in an effective manner.
9. Build, develop, and grow any business relationships vital to the success of the project and future opportunities.
10. Serve as a role model for excellence, professionalism and leadership.

Qualifications

1. 5+ years project/program management experience implementing ServiceNow software applications.
2. ITIL v3 certification preferred.
3. ServiceNow administration experience; system admin certification preferred.
4. Knowledge of web based development language.
5. Experience managing ServiceNow software implementations with a minimum of 5 people assigned to each project.
6. Experience in developing and deploying project best practices, policies, procedures, and processes.
7. Experience utilizing the complete Software Development Lifecycle.
8. Flexible communication and interpersonal skills to engage with all types of corporate and technical personnel.

Additional Information

Role: Cloud/Software Delivery Manager

Location: Atlanta, GA

Job Status: Full-Time

Start Date: ASAP

Mode of interview: Telephonic/Face to Face