Director, Claim Strategy & Business Delivery

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity?

The Director, Business Delivery is responsible for taking a high level business vision, or key portions of it, and translating it into a strategy and capabilities that can be delivered to move line of business towards the achievement of that vision. Typically the business vision is broad and results from multi-year aspirational goals. The Business Delivery Director, working collaboratively with the technology leaders, is responsible for definition of the required capabilities, translated into epics and candidate features, which can be aligned with multiple Value Streams for execution. The Director, Business Delivery, remains aligned with this work through execution to understand what and when the capabilities are being delivered in order to inform the business readiness planning and execution. They lead change management / business readiness planning and execution across impacted business areas.

What Will You Do?

• Responsible for ownership of a high level business vision and translating it into a strategy and capabilities; partners with Finance and the business to ensure the business value of what is being delivered is defined.
• Understands the business vision, strategies, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
• Helps to define both employee and customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.
• Directly leads definition and refinement of business need, solutions, process flows, and resulting epics and candidate features in partnership with the business leaders.
• Supports business leaders in the analysis activities, requirements gathering and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall Claim and Enterprise architecture.
• Partners with business leaders to ensure delivery and execution of projects or programs to ensure business capability is realized as well as to lead business readiness / change management / implementation of the capabilities being delivered as part of the achievement of the business goals and strategies.
• Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives.
• Leads and facilitates updates with Senior Leadership and ensures decisions are made at the appropriate level.
• Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 8+ years of related experience is preferred.
• Prior experience in strategy development is preferred.
• Prior experience in project management is preferred.
• Prior software delivery experience preferred.
• Prior management experience preferred.
• Bachelor’s or advanced degree preferred.
• Prior experience within the P&C industry is preferred.

What is a Must Have?

• A minimum of 5 years of related experience required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.