Traveling Customer Service Representative - Driving Position

Overview:

Maintain and oversee our proprietary inventory management system. Our signature KANBAN system enables us to accurately and efficiently stock our products at customer facilities. This position would be responsible for the maintenance of existing accounts and setup of new and additional locations for our customers, as well as communicating needs and directives between management, customers, and our sales team. The Customer Service Rep will be traveling daily to customer sites using a company vehicle.

ESSENTIAL DUTIES & RESPONSIBITLIES include the following and all other duties assigned:

• Help to maintain existing VMI (Vendor Managed Inventory) customer locations
• Setup of new VMI customer locations and additional locations for existing customers
• Cultivate and grow relationships with existing customers
• Effectively communicate needs and directives between management, customers, and our sales team
• Work with our VMI platform to create and process sales orders, monitor backorders and items shipping from other locations
• Collect data on weekly, monthly, and annual customer product usage, market behavior, and other factors to process, design, and present data in ways that can help our customers and our company make better decisions
• Other duties as assigned

QUALIFICATIONS, SKILLS & ABILITIES:

• High school diploma
• Minimum of 2 years experience in driving or customer management
• Ability to communicate effectively with both verbal and written communications with all departments within an organization
• Possess a high degree of professionalism, integrity and confidentiality
• Ability to work with mathematical concepts such as graphs, statistics, percentages, and ratios
• Ability to solve practical problems and think strategically
• Believes in and adheres to the concept of continuous improvement
• Proficient with Adobe Acrobat, Microsoft Office, Word, Excel, Outlook, and PowerPoint
• Be able to drive safely in all weather conditions (2 years preferred)
• Have a valid driver's license and a clean driving record
• Be able to maintain a valid DOT physical card throughout employment

Pay Range : $20-$22/hr

Pay is based on several factors which vary based on position. These include labor markets and, in some instances, may include education, skills, work experience and certifications. You may also be eligible to participate in an annual incentive bonus. An incentive bonus, if any, depends on various factors such as organizational performance.

The Wurth Difference:

• Proactive supply chain solutions customized to your business, your industry
• Industrial products and services delivered with prompt, personal attention
• Inventory management solutions that keep your production line moving smoothly
• Complete program support from initial design, to implementation, training, to ongoing analysis

Why Wurth:

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

FIND OUT MORE ABOUT OUR COMPANY CULTURE:

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EEOC STATEMENT:

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.