Towing & Transport Operations Manager

Job Title: Towing & Transport Operations Manager

Company Overview:

Patriot Towing & Transport is a reputable and fast-growing towing and transport company based in Mountville, PA. We provide a wide range of services including emergency roadside assistance, vehicle towing, and transportation of heavy equipment and machinery. Our team is dedicated to providing efficient and reliable services to our clients, and we are looking for a dynamic Operations Manager to join our team and help us continue to grow and succeed.

Position Overview:

The Towing & Transport Operations Manager will be responsible for overseeing and managing the day-to-day operations of our towing and transport services. This individual will play a critical role in ensuring the smooth and efficient running of our business, while also maintaining high standards of customer service and safety.

Key Responsibilities:

- Manage and oversee a team of tow truck operators and transport drivers, providing guidance and support to ensure they are meeting performance targets and delivering high-quality services

- Develop and implement operational policies and procedures to improve efficiency and productivity

- Monitor and analyze operational data to identify areas for improvement and implement solutions to increase efficiency and reduce costs

- Maintain and update company records and documentation, including vehicle and equipment maintenance records, employee schedules, and customer invoices

- Ensure compliance with all company and industry regulations, including safety standards and licensing requirements

- Manage and maintain relationships with vendors and suppliers to ensure timely and cost-effective procurement of equipment and supplies

- Oversee the maintenance and repair of company vehicles and equipment, coordinating with mechanics and technicians as needed

- Handle customer inquiries and complaints, resolving issues in a timely and professional manner

- Collaborate with other departments, such as sales and finance, to ensure smooth coordination and communication across the organization

- Stay up to date on industry trends and developments, and make recommendations for improvements and new services to stay competitive in the market

Qualifications:

- Bachelor's degree in business management or a related field, or equivalent work experience

- Minimum of 3-5 years of experience in operations management, preferably in the towing or transportation industry

- Strong leadership skills with the ability to motivate and manage a team effectively

- Excellent organizational and time-management skills, with the ability to prioritize and multitask in a fast-paced environment

- Proven track record of implementing operational improvements and achieving results

- Knowledge of industry regulations and safety standards

- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with employees, customers, and vendors

- Proficient in Microsoft Office and other relevant software programs

- Valid driver's license and clean driving record

- Ability for after hours and weekend calls

Benefits:

- Competitive salary

- Paid time off and holidays

- Retirement savings plan

- Opportunities for career growth and development within a growing company

- Merit Increases are available for those who exceed value to community, customers, and company

If you are a highly motivated and experienced operations professional with a passion for the towing and transport industry, we want to hear from you! Join our team at Patriot Towing & Transport and help us continue to provide exceptional services to our clients. Apply now!