Sr. Solution Architect, ServiceNow HR Service Delivery (HRSD)

Sr. Solution Architect, ServiceNow HR Service Delivery (HRSD)

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
Are you passionate about creating an impactful employee experience for organizations undergoing a digital transformation? We are seeking a highly experienced and skilled ServiceNow Architect to join our Employee Workflows Consulting team. The successful candidate will have a deep understanding of HR applications, including leading HCM solutions, and the ability to oversee technical implementations of ServiceNow Employee Workflows. The ideal candidate will have a strong background in ServiceNow HRSD certifications and experience implementing ServiceNow HRSD. Additionally, we are looking for someone who is future-focused and has a keen eye for disruptive opportunities in areas such as Gen AI, Automation, Skills Intelligence, and more.

Responsibilities:

1. Lead technical implementations of ServiceNow Employee Workflows, including assessing client requirements, designing solutions, and overseeing the implementation project.
2. Collaborate with clients to understand their HR processes and identify areas for improvement, developing solutions that align with their strategic goals.
3. Work closely with our pre-sales team to support sales efforts and provide technical guidance to clients.
4. Develop and maintain technical assets and accelerators, including leading practices around HR architecture, design documents, and deployment guides.
5. Stay up to date with the latest trends and developments in HR technology, including emerging technologies such as Gen AI, Automation, and Skills Intelligence.
6. Collaborate with other members of the process and experience team to develop innovative offerings that meet client needs and promote business growth.
7. Provide thought leadership and expertise to clients and internal teams, acting as a trusted advisor and subject matter expert in HR transformations using leading technology.

Required Technical and Professional Expertise
Bachelors degree in computer science, Information Technology, or related field.
Minimum 5 years of experience implementing ServiceNow HRSD, including experience in a lead or architect role. Strong understanding of HR processes and leading HCM solutions.
Proven experience in designing and implementing technical solutions that meet client requirements.
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Strong analytical and problem-solving skills, with the ability to think strategically and outside the box.
ServiceNow HRSD certifications (ServiceNow Certified Implementation Specialist - HRSD, ServiceNow Certified Technical Architect - HRSD).

Preferred Technical and Professional Expertise
ServiceNow HRSD.

About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration.

Your Life @ IBM
In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Location Statement
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being, financial programs such as 401(k), the IBM Employee Stock Purchase Plan, and generous paid time off.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.