Service Delivery manager

Job Responsibilities

• Understanding the business outcomes required from Customer services
• Assisting the Sales Team in establishing Service Agreements and Support Plans
• Working as a member of a team that provides focused customer service.
• Taking the initiative to continually develop local site knowledge, technical expertise and professional skills.
• Manager/Client Service Management in coordination with concerned teams to fulfill the pre-approved request by Change Management in Etisalat/Customer
• Provide leadership on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer
• Control changes in design, scale, scope and service levels.
• Supporting operations through new models and architectures including managing and leading teams
• Providing technical guidance to team & possessing deep networking knowledge

Requirements

• 5+ years of experience in Service Delivery or management
• Previous experience in Telecom Provider Company is a plus
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office and of project management tools
• BS/BA in a related field