Bakery Delivery Manager

Description

The Delivery Manager oversees all of Schwartz Brothers Bakery direct store deliveries (DSD) activities and ensures products are delivered nightly to customers in a safe and timely manner.

The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with or without requested accommodation.

1. Staff, schedule, train and develop drivers and supervisors for all our DSD and warehouse routes.
2. Supervises truck drivers to include: motivation, coaching, performance management/counseling, discipline, team member reviews, and terminations.
3. Work with management, HR department and our insurance company to design, implement and maintain driver’s SOPs and all required HR/Insurance tests and compliance procedures.
4. Assure safe vehicles operating on the roads, fostering a positive safety culture among the delivery department.
5. Continually monitor to ensure that delivery fleet vehicles are maintained and repaired as needed.
6. Promotes safe work activities by conducting safety audits of their fleet, monitoring their fleet’s individual CSA scores, meeting with individual drivers, and attending company safety meetings.
7. Assure driver manifests and Proof of Delivery documents are collected and maintained, fostering a culture of high standards of customer service.
8. Collaborate with customer service, manufacturing, and order fulfillment team to ensure orders are delivered on time as scheduled.
9. Main contact to customer service and sales to add or update ship-to routing and delivery information.
10. Audit the routes sequencing and restriction monthly to assure efficient and effective delivery operations. Use Nextrac delivery software as a tool to generate performance and rule compliance reports.
11. Purchase all the required delivery tools/uniforms needed by drivers.
12. Review and approve all delivery department expenses invoices: Fuel, truck wash, monthly leases, rental invoices, towing, maintenance and repair invoices, trays, for example. Ensure department is within budget.
13. Work a flexible schedule and be available for emergency road calls. Assist drivers with emergency deliveries when needed.
14. Be pro-active and solution-oriented to avoid any service disruption during holidays, severe weather conditions or emergency truck breakdowns. Work with customer service as needed.
15. Troubleshoots when loads are in jeopardy of being late to ensure on-time delivery and pick up of customer freight.
16. Plans, organizes and manages the work of truck drivers to ensure the work is accomplished in a manner consistent with organization requirements (in compliance with FMCSR, DOT, and Company standards).
17. Directs investigations to verify and resolve driver, customer, or shipper complaints.
18. Works diligently to retain drivers and improve driver morale by building good working relationships with each driver.
19. Performs additional responsibilities, although not detailed, as requested by a manager at any time.

Requirements

Knowledge, Skills, and Aptitudes:

1. Strong supervisory and leadership skills.
2. Excellent time management and supervisory skills.
3. Proficient with Microsoft Office Suite—Microsoft Word, Excel, and Outlook.
4. Ability to effectively read, speak, and communicate in English.
5. Outstanding organizational ability with great attention to detail.

Education and Experience:

1. High school diploma or general education degree preferred, but not required.
2. At least two (2) years of experience in a management/supervisory role.
3. Must be at least 21 years of age.
4. Valid Washington State Driver’s License and clean driving record.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

1. Ability to lift up to 75 lbs.
2. Required the ability to bend, twist, reach, stand and walk for extended periods of time to perform normal job functions.
3. Prolonged periods sitting at a desk and working on a computer.
4. Flexibility and/or reliability in work schedule are required to provide support when needed.

BENEFITS:

1. Discounted meals at Daniel’s Broiler.
2. 10% bonus program.
3. 2 weeks’ vacation.
4. Sick time is accrued at 1 hour for every 30 hours worked.
5. 8 paid holidays.
6. 401(k) with company match.
7. Health, dental, vision insurance.
8. Voluntary benefits such as LTD, commuting benefits.
9. Length of service bonuses.
10. Opportunity for growth and development- we promote from within!
11. Free Employee Assistance Program with access to personal and financial resources, emotional support, and legal guidance.
12. Opportunities to give back through organized volunteer events with Food Lifeline.

Salary Range: $85,000 - $100,000/DOE