Service Delivery Manager

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Service Delivery Manager

Job Summary: As a Service Delivery Manager with Presidio, you will be involved in operational and management tasks for the Managed Services Business Operations Team focusing on external vendor relationships. This includes managing current 3rd party service providers and onboarding new ones. Responsibilities cover facilitating and maintaining vendor relationships, negotiating contracts, creating vendor standards, and selecting vendors based on quality, price, and performance. The individual will manage various vendor agreements, ensuring high performance and excellent customer experience. Additionally, the role supports optimization, transformation opportunities, and the implementation of process enhancements to improve Managed Services performance.

Travel Requirements: This role has the ability to be remotely based within the Continental US. Up to 25% travel will be required.

Key Responsibilities:

1. Develop proposals for both strategic and tactical sourcing initiatives.
2. Provide hands-on management of vendor relationships.
3. Establish and review purchasing contracts and oversee competitive bidding processes.
4. Oversee and manage a company-wide process that results in establishing and meeting cost savings goals and spearhead negotiations to reduce material costs and the implementation of other cost control measures.
5. Administer complete life cycle for vendor management processes and incorporating best practices.
6. Designing guidelines for vendors and utilizing standard tools.
7. Perform as a functional bridge between external vendors as well as internal stakeholders.
8. Coordinate all vendor management tasks, including working with external vendors and internal employees.
9. Ensure enterprise-wide needs for due diligence, risk assessment, and continuing vendor monitoring are being accomplished.
10. Troubleshoot all vendor problems and present them to management as required.
11. Identify and implement continuously enhanced efficiencies associated with vendor management plus produce fulfillment.
12. Formulate workflow processes, methods, and policies for applying vendors.
13. Ensure collaboration with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
14. Stimulate steady process enhancement to present increasing operational efficiency across business partner processes.
15. Develops and maintains productive business partner and vendor relationships to ensure the convergence of business and technical requirements.
16. Assists business partners with the evaluation and communication of business issues and the development of business processes and technical solutions that reduce risk.
17. Partners with business leadership to develop budget projections based on short- and long-term goals and objectives.
18. Supports operational risk management activities with risk evaluation and treatment recommendations.
19. Improve delivery capability and effectiveness - Impacting the Managed Services business through the following efforts:
20. Lower cost to deliver.
21. Continuously improve delivery quality and accuracy.
22. Deliver a client experience that is consistent with our service culture.
23. Build and establish a customer relationship with key personnel through regular interactions. Ensures customer satisfaction and supports the creation of a true problem management discipline within Managed Services.

Required Skills:

1. Experience working as part of a leadership team, with a keen understanding of business strategy, business process, and how vendor management aligns with overall business priorities.
2. Extensive experience managing outside vendors and consultants, with solid negotiation skills required.
3. Experience in cross-functional planning methodologies and process management.
4. Ability to motivate project teams to drive a sense of urgency to meet project goals and commitments.
5. Ability to manage cross-functional and divisional teams to ensure effective collaboration and communication.
6. Ability to conduct meetings and provide project status with senior leadership.
7. Accurately report on completed projects, including measurement of improvements.
8. Ad hoc projects, consultations, and activities identified, as assigned.
9. Ability to communicate technical information using non-technical language.
10. Excellent written and verbal communication skills with all levels of the organization. Ability to remain calm and courteous in periods of stress.
11. Ability to work on several problems simultaneously.
12. Ability to maintain complex operational processes.
13. Capable of managing several projects simultaneously.
14. Ability to identify risks and translate that information to internal/external teams.
15. Collaborates with customers to help identify risks and future service performance opportunities.

Education and Experience:

1. Bachelor's degree or the equivalent work experience and/or military experience.
2. 5 + years of experience as a manager or higher leadership role in an operations and planning organization and a track record that demonstrates positions of increasing responsibility and accomplishment.

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.