Technology Delivery Lead Senior Manager | Senior Level | Full time
An experienced retail professional with a strong focus on workforce management and strategy with a desire to lead, learn, and grow our retail WFM practice.
The Work…
The WFM Strategy Lead works closely with teammates to ensure the maximum value of our clients’ workforce management investment is achieved. The primary objective for this role is to work with retail (and hospitality + service) industry clients to execute strategic, tactical, operational, and financial business plans that will deliver success. Specifically, the WFM Strategy Lead will use his/her retail industry experience and workforce management expertise to understand clients’ current state and advise clients’ leadership and key stakeholders on the future-state roadmap, including best practices, future-state process improvements, governance, financial savings opportunities and increased operational efficiencies.
Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients’ operating environment based on practical experience, optimal outcomes, and best practices.
Works with clients’ leadership and project team to identify, analyze, and devise solutions to address complex business requirements and processes related to all areas of workforce management optimization.
Collaborates with internal and external stakeholders to identify strategy to deliver outcomes on time, within budget and with exceptional quality.
Proactively identifies project issues and recommends viable solutions.
Conducts pre-sales analysis, develops scope, resource load, and quotes.
Leads a workstream within a project for two or more clients at a time.
Ensures all team members understand client expectations and scope; provides constructive feedback and training to the team to help them grow professionally.
Creates effective and compelling strategic communication and presentations along with workforce management roadmaps for all types of audiences.
Provides mentorship and knowledge transfer to our consulting base.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
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