Senior Service Delivery Consultant

Senior Service Delivery Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

• Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention.
• Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships.
• Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand.
• Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes.
• Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders.
• Coordinates Enterprise Programs and Information Security Mandates across technology organizations.
• Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams.

Required Skills:

• Build, foster and manage trusted relationships across all the technology organizations.
• Act as a conduit or point of contact to share technology strategies from line of businesses to the infrastructure teams.
• Manage annual and monthly Initiative funding budget and allocations.
• Communicate Infrastructure strategies, services and products to the Application Development teams.
• Provide point of escalation to define plans to resolve and communicate issues that require attention.
• Coordinate Enterprise Programs and Information Security Mandates across the various technology organizations.
• Lead annual, quarterly and monthly financial planning and forecasting reviews with technology partners.
• Ensure that infrastructure scope aligns with key strategic offerings by working with engineering, product management, product owners and other stakeholders.
• Act as a single point of contact for all infrastructure needs including network/storage/server/Technology Infrastructure (TI) supported software.
• Responsible for driving out issues and decisions quickly.
• Influence and drive change in a very effective manner through effective partnerships.
• Provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances & stale application volumes.
• Lead and/or participate in fellowship Communities of Practice (COPs) in the organization and across other delivery teams.

Desired Skills:

• Extensive program management experience.

Minimum Education Requirement: Bachelor Degree or equivalent working experience.

Shift: 1st shift (United States of America)

Hours Per Week: 40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.