MANAGER, MAINTENANCE OPERATIONS (BUS NON-REVENUE)

Assists with overall management of a bus maintenance division or specialized maintenance operation; assists in planning, developing, establishing, and prioritizing the work of the division to help meet the goals and objectives of Metro's vision and mission and to ensure employee and public safety and transit operations reliability.

• Manages employees in a bus maintenance division or other specialized maintenance operation by providing assistance, setting goals, establishing plans and priorities, assigning work, and monitoring performance.
• Supervises the assignment of maintenance and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints.
• Administers safety, quality assurance, and preventive maintenance programs and schedules, including production and equipment upgrades.
• Monitors the work of staff to ensure Preventative Maintenance Programs (PMPs) are properly completed and repair work is properly documented; ensures that bus fleet is being maintained in compliance with Title 13/California Vehicle Code/FTA (Federal Transit Administration) requirements.
• Determines training needs of staff; develops, recommends, and implements training programs within the bus maintenance division.
• Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and division statistics.
• Assists with conducting disciplinary investigations, hearings, and counseling sessions; second level labor hearings, arbitrations, and court cases; and testifies at unemployment and workers' compensation hearings.
• Participates in the administration of workers' compensation program activities at the assigned division.
• Participates in budget development and monitoring of expenditures.
• Reviews and analyzes bus division maintenance operations and monitors system performance to identify and resolve problems.
• Investigates and reports equipment failures and accidents; determines if accidents are chargeable according to labor agreement mandates.
• Prepares bus maintenance standard operating procedures (SOPs), reports, correspondence, Requests for Proposals (RFPs), budget proposals, work programs, incident reports, and notices.
• Assesses and submits cost of repair estimates.
• Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service.
• Conducts division shakeups and ensures bidding procedures for ATU (Amalgamated Transit Union), TCU (Transportation Communications Union), and AFSCME (American Federation of State, County and Municipal Employees) are followed.
• Represents senior management, when necessary.
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees.
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out.

May be required to perform other related job duties.

Minimum Requirements:

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Education: Bachelor's Degree in Business, Public Administration, Engineering, or a related field.

• Experience: Six years of relevant experience or three years of relevant supervisory-level experience working in specialized area of assignment.

• Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Preferred Qualifications:

• Experience supervising staff performing daily high-volume vehicle rollout activities and service requirements in a transit bus fleet maintenance or heavy-duty maintenance environment.
• Experience adhering to safety and environmental sustainability compliance programs, bus and facility maintenance regulatory compliance, and labor union collective bargaining agreements.
• Experience overseeing maintenance activities for a fleet with various types of vehicles (i.e. natural gas fuels, alternative fuel systems, and/or electric drive systems).
• Experience utilizing Microsoft Office Excel & Word and maintenance management systems.

Knowledge of:

• Theories, principles, and practices of bus fleet maintenance and repair.
• Public agency procurement processes, contract administration, finance, and budgets.
• Applicable local, state, and federal law, rules, and regulations governing public transit systems.
• Title 13, California Vehicle Code, and FTA fleet maintenance guidelines.
• OSHA (Occupational Safety and Health Administration) and other safety and environmental regulations related to facility and bus vehicle maintenance.
• Vehicle safety rules and regulations.
• Modern management theory.
• Applicable computer business software applications, such as Microsoft Office Suite.

Skill in:

• Planning, organizing, and monitoring the work of a bus maintenance division.
• Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes.
• Determining strategies to solve problems and achieve goals.
• Exercising sound judgment in making decisions.
• Communicating effectively orally and in writing.
• Interacting professionally with various levels of Metro personnel and representatives from outside agencies and organizations.
• Preparing comprehensive reports and correspondence.
• Effectively supervising, training, mentoring, and motivating assigned staff.

Ability to:

• Compile, analyze, and interpret complex data.
• Handle multiple tasks.
• Facilitate training and development programs.
• Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
• Plan financial and staffing needs.
• Represent Metro before the public.
• Read, write, speak, and understand English.

Special Conditions: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions:

• Typical office situation.
• Close exposure to computer monitors and video screen.

Physical Effort Required:

• Sitting at a desk or table.
• Operate a telephone or other telecommunications device and communicate through the medium.
• Type and use a keyboard and mouse to perform necessary computer-based functions.
• Communicating through speech in the English language required.