Sr. Technical Consultant - PS Delivery

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

Location: Remote/WFH Role. You may work anywhere in the US.

Job Summary:

Sr. Consultants in Professional Services at Genesys help facilitate the delivery process for our customers in a technical hands-on capacity. In this role, you'll promote the use of Genesys technology to enable customer success and support its development and growth into new domains by working closely with industry experts throughout the company.

This position requires an individual with a pragmatic mindset, and with a history of adapting a clear vision based on the customers' maturity and structure. The goal is to align Genesys Cloud to their ongoing technical evolution and add value with greater velocity.

During the interview process, you'll be asked to discuss examples of your technical depth and breadth in the contact center space.

What you'll do:

• Work closely with customers and partners during all stages of the project lifecycle.

• Provide platform configuration guidance and best practices to customers.

• Understand how Genesys technology integrates/interfaces with customers' solutions vision.

• Lead efforts to proactively craft and propose solutions that clarify how Genesys brings business value to address critical business challenges faced by customers.

• Present complex Genesys technical demonstrations to various levels of staff in a diverse range of customer organizations.

• Identify project risks and define mitigation plans.

What you'll bring to the table:

• 3-5 years of experience designing, implementing, and/or administrating enterprise solutions/systems that leverage call center technologies; technical depth in contact center consultation is a must.

• Experience consulting and providing technical solutions with customers on top technology trends such as optimization, acceleration, connectivity, business model changes, and customer experience.

• IP Telephony and IP Telephone Technologies.

• Hands-on experience in designing and programming complex applications leveraging APIs, JSON, and/or JavaScript.

• Experience with current technology implementation patterns including service-oriented and cloud.

• Understanding of business processes and transformation and how they relate to customer experience technology.

• Hands-on scripting experience (JavaScript, Python, Ruby, etc.).

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$75,850.00 - $148,850.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and work from home opportunities.

• Development and career growth opportunities.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

More details about our company benefits can be found at the following link:

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.