Cloud Delivery Manager - ITIL frameworks & Infrastructure domain

Experience Level: 13+ years

Note: Only locals in Washington - Onsite (4 days a week)

• Responsibilities: Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
• Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
• Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
• Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
• Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
• Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
• Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
• Experience:10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
• Strong multi-cloud (preferred AWS & Azure) and operations management skills.
• ITIL or similar certifications strongly preferred.
• Excellent communication, research, analytical, and documentation skills.
• Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

Must:

• Incident Manager:
• Service manager:
• JIRA/Service now:
• communication skills:
• Cloud platform:
• cloud (Optional):