Director of Business Enablement and Delivery

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: The Director of Business Enablement and Delivery plays a pivotal role in steering King Arthur Baking toward achieving operational excellence through matured delivery processes and enhanced approaches to key initiatives, particularly SAP RISE/S4HANA. This candidate will have prior experience leading organizational adoption by leveraging the Scaled Agile Framework (SAFe) as an approach for product and program development and delivery, as well as complementary project and program management frameworks and tools for management of key initiatives. This role will have the ability to influence at all levels of the organization through a combination of deep operational, technical and process knowledge as well as organizational and communication savvy. The Director of Business Enablement and Delivery will be passionate about fostering an environment that encourages innovation, process improvement, and organizational change management, ensuring that the delivery teams are well-supported, and the organization continues to realize sustainable growth.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid parental leave, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home, and onsite in White River Junction VT 2 days per month. Ideal candidates will be located within a 2–3-hour drive of our offices.

Essential Duties and Responsibilities

• Build, guide and mature organizational capabilities aimed at advancing business agility of through formal and informal education, coaching, and consultation, while providing adaptability informed by the SAFe framework that allows teams to deliver business value without compromising KAB teamwork standards
• Leverage design thinking methods to facilitate, articulate, and align on business problem definition and solution design among cross functional stakeholders
• Ensure business functional requirements are eloquently translated to technical teams for development.
• Serve as a leader during fit-to-standard workshops and drive solutioning for established GAPs.
• Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can understand the solution being proposed.
• Be a change agent for our SAP S/4 continued transformation.
• Establish, benchmark and drive maturity across established metrics focused on business growth through delivery of business process improvement, enhancement and optimization within SAP
• As a leader of people, act in a player-coach capacity, providing coaching and guidance to peers across the organization and delivery teams on an ongoing basis to ensure effective and timely execution of key initiatives
• Utilize a hands-on approach in working with teams to promote and deploy sustainable continuous delivery activities.
• Provide project management and leadership to implement pilots and the ongoing rollout of new continuous delivery plans.
• Properly engage, collaborate, and influence all functions to ensure the continuous delivery strategy is understood and is sufficiently supported by the appropriate stakeholders.
• Provide change management leadership to ensure we achieve and sustain our targeted performance levels.
• Collaborate with peers across IT leadership to ensure the proper structure, roles, responsibilities, and training is in place to set our teams up for success in achieving organizational goals
• Establish communication goals and processes for internal Business and IT departmental communication, cross-team communication
• Collaborate effectively with cross-functional leaders to drive the best business outcomes (IT, Commercialization, Operations, Data, Finance, Brand, Sales, etc.)
• Utilize deep knowledge of project management tools and their capabilities to enhance our portfolio, program, and project management effectiveness

Experience and Education

• BA or equivalent experience
• 10+ years of hands-on experience in deploying, managing, and supporting ERP systems, including solid understanding of the SAP landscape, modules, terminology, and methodologies
• Deep business process knowledge of key areas such as Master Data Management, Finance, Supply Chain Management, Omni Channel Sales and Distribution, Procurement and e-commerce
• Proven track record working at the intersection where technology meets business
• Strong leadership skills, with an ability to build and lead high performing teams, with experience training, coaching and supervising team members
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role.

Competencies

• Ability to shape and deliver large, complicated projects, that meet and exceed business expectations
• Proven stakeholder management skills with excellent verbal and written communication skills
• Excellent collaborator while also able to work effectively with a team
• Adaptable and demonstrate forward thinking on new challenges
• Prioritize and manage multiple tasks within tight timescales
• Highly flexible and adaptable when faced with ambiguity
• Able to balance autonomy and collaboration
• Inspire breakthrough thinking and continuous improvement with an agile mindset

Success Factors

• On time project implementations, stakeholder timely adoption, measurable business performance gains.
• Working at the intersection where technology meets business
• Building and maintaining trusting and close connections with stakeholders
• Converting functional requirements into technical specifications – acting as a conduit between both teams
• Leading trainings in a virtual format, communicating and engaging with the audience
• Culture and collaboration – you care deeply about the experience and engagement of your colleagues and have genuine enthusiasm for King Arthur’s mission and products and a commitment to living our values
• Is community minded gets involved, volunteers

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements

This role consistently uses standard office equipment such as computers and phones.

Ability to work at a computer for extended periods of time.

• Work environment

Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes. This role operates in a professional office environment where most work is performed at a desk. Remote work environment that meets KAB standards for work.

• Safety

Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly.

Participates in safety and compliance training and safety and health programs.

Supervision

• Yes

Travel

• 10% time

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive and safe work environment through cooperative and professional interactions with co-workers, customers, and vendors. As a proud Benefit Corporation, King Arthur Baking expects our employees to adhere to company-wide green norms and remain educated on company impact campaigns.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking Company provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.