General Manager (Bus) - Proposed Business (Florida)

General Manager (Bus) - Proposed Business (Florida)

Job Category: General Manager

Requisition Number: GENER004188

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• Posted: September 23, 2024
• Full-Time

Locations

Showing 1 location

Florida

Description

Role Title: General Manager
Location: Florida

Skills

• Inspirational and motivational leader
• Work well as part of a team
• Possess excellent communication, interpersonal and decision-making skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Ability to identify and solve problems in a structured and analytical way
• Experience in dealing with clients and various stakeholders such as Emergency Services providers

Knowledge and Experience

• Must have FIXED & PARA experience.
• Management experience with accountability for safety, performance, and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Experience and accountability for emergency planning, incident response, and safety management in a (mode) environment.
• Experience of PPPs is an advantage
• FRA/FTA/regulator experience

Key Accountabilities

Strategic Planning and Mobilization

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Develop the integrated annual business plan within the wider KTA plan, considering changes since the bid.
• Lead the delivery approach, key milestones, dependencies, scope, effort, resources, budgets, and quality:
• Resourcing for organizational performance optimization
• Identification of key business priorities
• Identification of organizational synergies
• Recommendation of differential investment
• Monitor the delivery of the business plan and performance improvements. Lead the creation and maintenance of the monthly visualization room to drive employee engagement and continuous improvement.
• Report monthly to the relevant Manager (RVP or CEO) on the property’s overall performance, encompassing all KeoLife pillars.

Safety

• Accountable for the overall organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Ensure safety governance is in place, continuously bringing safety performance and adherence to processes to the forefront.
• Create and maintain a just culture within the organization where all employees understand their contribution to the organization’s safety culture.
• Drive continuous improvement in safety performance resulting in sustainable improvements to all lead and lag indicator improvements (e.g., AFR and IFR).
• Contribute to the safety culture through exemplary safety-oriented behaviors.

Operational Performance (Operations and Maintenance)

• Accountable for the planning, delivery, and continuous improvement of passenger service delivery, as specified by the client.
• Lead the implementation, monitoring, and continuous improvement of the operations and maintenance processes, ensuring Keolis’ best practices are in place.
• Monitor, report, and actively improve operational performance metrics.
• Collaborate with clients and communities to plan and deliver special event services.
• Drive an asset management approach focused on asset safety, availability, and reliability.
• Assist clients in the development of asset replacement decisions.

Customer Satisfaction

• Accountable for the organization’s overall customer experience
• Implement and maintain customer-centric processes, ensuring continuous improvement in every customer experience.
• Lead a customer-oriented culture where all staff ‘think like a passenger’
• Assure investigation and procedure improvements based on customer feedback.
• Support a network-wide customer satisfaction approach.

Employee Engagement

• Set the tone of leadership throughout the organization.
• Lead an engaging culture where individuals work to their full potential.
• Lead the senior management team and create a positive, collaborative environment.
• Build the talent pool to ensure future capability.
• Manage union relationships productively.
• Drive improvements in employee-related KPIs.
• Enhance employee survey participation and deliver local action plans.

Economic Performance

• Accountable for economic performance – budget setting and monitoring.
• Deliver financial requirements accurately and timely.
• Monitor and manage organizational costs.
• Drive financial improvement across key performance drivers.
• Improve financial performance sustainably.

Client Relationship and External Relationships

• Accountable for the quality of relationships with clients.
• Put in place contract governance for best practice contract management.
• Manage the contract with thorough review of compliance.
• Identify opportunities to improve delivery against the contract.
• Monitor the quality of stakeholder relationships.

Growth and Commercial Development

• Represent Keolis to local public transport agencies and private entities.
• Identify local market opportunities for growth.
• Scan local market for future development opportunities.

Additional Statements

Drug and Alcohol Screening: Employment contingent upon passing pre-employment drug and alcohol screen and background check.

Safety Commitment: Safety is a priority at Keolis.

Environmental Commitment: Keolis is committed to protecting the environment.

EEO Statement: Equal Employment Opportunity policy.

Disclaimer: The above statements describe the general nature and level of work performed by employees in this role.