Lincoln Financial Group - Director, Strategic Billing Solutions & Delivery
Location: Montgomery, Alabama (Remote: Work at home employee residing outside of a commutable distance to an office location.)
Relocation assistance: is not available for this opportunity.
Requisition #: 73672
The Role at a Glance
We are excited to bring on a Director of Strategic Billing Solutions & Delivery to join our group protections operations supporting Workplace Solutions in a remote environment.
Background Details
As the Director of Strategic Billing Solutions & Delivery, you will provide leadership, execute on strategic priorities and leverage process, technical and strategic partner solutions to ensure the Group Protection Operations Premium & Billing team is delivering expected results in support of profitable growth strategies for the organization.
What you'll be doing
- Lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day.
- Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent.
- Direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards for assigned areas of responsibility.
- Work with corporate vendor management and strategic suppliers to identify ongoing efficiency opportunities and develop plans to execute around those opportunities.
- Represent the department in transformational strategic programs ensuring that program delivery and ongoing business needs are effectively executed.
- Collaborate with cross-functional leaders & stakeholders to further evolve business models, processes, and/or technologies to drive the achievement of business goals and objectives.
- Identify complex billing and/or premium trends, issues and/or concerns and develop effective solutions.
- Direct the relationships with internal/external auditors and ensure complex issues are resolved in a collaborative manner.
- Develop, manage and oversee the budget for your team.
- Meet or exceed all key target areas within Premium & Billing including, but not limited to, suspense, past due and non-admitted.
What we’re looking for
Must-have experience (Required):
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 7+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role, with 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
- Ability to read, analyze and interpret both internal and external documents such as contracts, technical procedures, governmental regulations, policies, proposals, etc.
Nice-to-have experience (Preferred):
- Strategic Program Management/ Project Management experience.
- Vendor Management and/or Strategic Sourcing experience.
- Broker and Customer service delivery experience.
Travel Requirements
Up to 10%
Application Deadline
Applications for this position will be accepted through September 25, 2024, subject to earlier closure due to applicant volume.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
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