DescriptionThis role is located in Tempe, AZ and is on site. No relocation assistance is provided for this role.Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!Key job responsibilitiesDeliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation networkWork in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunchesSupport workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaksUse internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBasic Qualifications1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experienceHigh school or equivalent diplomaWork 40 hours/week, and overtime as requiredWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysAre 18 years of age or olderPreferred Qualifications1+ year of call center experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
