Head of Solutions Delivery

Position Title

Head of Solutions Delivery

Location

Troy/5151 Corporate Drive/112300

Job Summary

The Head of Solutions Delivery is a key member of the IT Leadership Team. This position primarily focuses on ensuring the delivery of IT solutions by defining customer-centric solutions, building testing, and implementing all aspects of information security to achieve committed business outcomes. Accountable for the operational stability and quality metrics as well as the health of applications and disaster recovery readiness.

Manages a team of senior-level directors responsible for influencing business strategies and enabling technology and data roadmaps. Lines of business to include:

• Retail/Small Business/Mortgage
• Community Banking
• Private Bank
• Corporate Banking
• Shared Services
• Testing Center of Excellence

This role will own the software development lifecycle methodologies and provide technical leadership to engineering and development teams as well as foster a culture of innovation, quality, and continuous improvement. Oversees the design of complex software systems while incorporating human-centric design principles and facilitates design thinking workshops to create intuitive solutions. Provides technical thought leadership and consultation to the heads of the business lines monthly to review priorities and project performance. Leads the adoption of Agile thinking and utilizes modern ways of building technology and data solutions.

Job Responsibilities:

• Lead delivery of key solution technology initiatives and solution projects across the full infrastructure project portfolio. Ensure established project processes and methodologies are followed.
• Ensure solutions operations perform at or above SLA and business disruption is minimized through rigorous standards, processes, and execution.
• Build and manage top-flight technology solutions through strong talent management practices; including but not limited to developing talent hubs geographically to ensure the right talent is represented within the organization.
• Monthly regulatory reporting to the FRB and OCC with updates. Quarterly updates presented to the CIO and to the technology board committee.
• Develop policies, standards, and guidelines that direct the selection, development, and implementation of enterprise solutions. Develop and maintain enterprise architecture artifacts and standards for common technologies. Develop and maintain current and planned state solution blueprints.
• Participate in the creation and execution of the technology strategy for solution platforms, partnerships, and external relationships. Works with lines of business to request opex and capex investments.
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and ensuring all staff comply with compliance requirements.

Additional Accountabilities:

• Lead special projects, additional duties, and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards and required compliance trainings. Accountable to maintain compliance with applicable federal, state, and local laws and regulations.

Job Requirements:

Required Qualifications:

• Education level required: Undergraduate Degree (4 years or equivalent).
• Minimum 15+ years of overall IT experience with a minimum of 10 years of leadership experience working as a Sr. Manager, Director, VP, or CIO.
• 10+ years’ experience managing large cross-functional teams and large domains of business technology with strategically influencing senior-level management and key stakeholders.
• 10+ years’ experience developing and administering budgets within 1% to forecast.
• 10+ years’ experience of large bank including OCC and regulatory oversight.

Preferred Qualifications:

• Education level preferred: Master's Degree (or Postgraduate equivalent).

Job Competencies:

• Technical knowledge of current network hardware, protocols, and standards.
• Technical knowledge of different operating systems, including Microsoft Windows, Linux, Unix.
• Demonstrated success in applying best practice solutions to achieve desired results.
• Proven ability ensuring technical infrastructure performs according to customer and market demands for service and security.
• A proven track record of achieving results in challenging environments.
• Strong customer service orientation with the ability to communicate ideas in both technical and user-friendly language.
• A respected reputation for partnership and collaboration with Operations, Technology, Line of Business partners, and shared service functions.
• Demonstrated competence in leading managers and teams and building teamwork to achieve exceptional results.
• Demonstrated ability to deliver large, transformational programs and projects.
• Strong sense of urgency and understanding of business impact.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to synthesize data and make the complex simple to understand.

Travel Requirements:

Quarterly travel required to main locations.

Physical Demands (ADA):

No unusual physical exertion is involved.