Alight Solutions Caribe, Inc - Healthcare Navigation Delivery Director - Louisville, Kentucky
Do you enjoy being part of an industry-leading team?
Are you looking for a new opportunity to lead a goal-oriented team?
Our Story
At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."
Our Values
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com.
About the Role
The Delivery Director has overall accountability for all aspects of delivery operations for their aligned portfolio. They lead their team to provide high-quality customer interactions and operations results. They identify risks, coach/develop their managers and hold them accountable, identify process improvements, implement management routines, and solve complex problems.
Responsibilities
- Providing expertise on delivery operations and guidance to team managers.
- Setting the tone for colleague and team development with managers. Developing and growing team through personal connections. Acting as mentor and coach to all.
- Ensuring projects are delivered on time, on budget, and with high quality.
- Overseeing delivery results for our health care navigation solution via Health Pros and concierge delivery functions.
- Ensuring execution of deliverables and understands what success looks like to all parties (customers, clients & colleagues).
- Overseeing the integration of navigation solutions and technology. Additionally, accountable for identifying and managing risks to operations delivery and holding team accountable.
- Tracking and managing to service level agreements and team goals. Participating in ad hoc initiatives.
- Providing leadership support for complex customer and client situations.
- Identifying and developing process improvements.
- Deploying resource strategy to meet business deliverables.
- Working alongside Client Management, Health Clinical & Administrative Solutions, Customer Care Teams, Shared Services, Point Solutions.
- Leading training courses for domain and operational fundamentals.
Requirements
- 9+ years of experience in Health Care Industry.
- Able to work effectively in a team environment.
- Demonstrate exceptional written and verbal communication skills.
- Desire to learn continually in a changing environment.
- Possess exceptional critical thinking and problem-solving skills.
- Prioritize work activities to meet deadlines.
- Demonstrate people management competencies.
- Possess proven operational management skillset.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum: 87,000 USD
Maximum: 138,200 USD
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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