Shuttle Driver

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...
The Lodge at Whitefish Lake , one of Montana's AAA Four Diamond resorts, is seeking a Shuttle Driver to work with our Transportation Team.
Act as a host orhostess to all arriving and departing guests. Acknowledges and greets each guest with enthusiasm and prescribedterminology immediately upon the guest arrival and delivers Service with a Smile.
MAIN DUTIES ANDRESPONSIBILITIES:

• Create excitement through guest interaction andconversation
• Delivers five-star service by accurately greetingarriving guests at Airport/Train Station, handle guest baggage, and accommodateguests special requests.
• Perform same functions when guests depart
• Act as valet attendant as business needs dictatewhen shuttle schedule is not conflicting.
• Must be a team player with entire hotel staff.
• Must be courteous, friendly and able torepresent the hotel professionally to hotel guests.
• Must be knowledgeable on the various types ofrooms and amenities that are available at the hotel, as well as the activitiesand services available.
• Must be very familiar with the local attractionsin the surrounding areas in order to comfortably make recommendations and givedirections.
• Must be service-oriented and actively lookingfor ways to help people.
• Active listener: gives full attention to whatothers are saying and takes time to understand the points being made whileasking appropriate questions and not interrupting at inappropriate times. Ability to write effectively as appropriatefor the needs of teammates and guests.
• This is a rewarding and physically demandingjob. Candidates must be able to performthe required duties of a Shuttle Driver (lifting, light running short distance,long periods of being on feet, extended periods of being outdoors in all typesof weather, etc.)

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Ability to communicate effectivelyverbally, in writing, and over the phone, with Staff, Senior Management teammembers, and Ownership.
• Excellent leadership, interpersonaland problem-solving skills.
• Use suggestive selling techniques topromote services of the hotel.
• Ability and willingness to adhere toall Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work withvarious office equipment and software systems.
• Must maintain a positive influence inthe community and positive relations with area vendors.
• Able to operate a manual transmission.
• Good driving record (no more than 3moving violations in the last 3 years; no DUI, DWI, reckless driving, orsuspended/revoked license.
• Teamwork- Balances team andindividual responsibilities, exhibits objectivity and openness to others views, welcomes feedback, contributes to building a positive team environment,and prioritizes the teams success above own interests.
• Quality-Meets productivitystandards, completes work promptly, strives to increase productivity, worksquickly and efficiently.
• Guest Service- Responds promptly toguests needs and takes ownership of the overall guest experience.
• Professionalism- Respectablyapproaches others, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments.
• Profitability-Makes a conscientiouseffort to help minimize waste of products, equipment, and supplies to increasethe departments profitability and the entire property.

QUALIFICATIONSTANDARDS
EDUCATION

• High School or High Schoolequivalent is an asset

EXPERIENCE/ LICENSESOR CERTIFICATES

• Minimum of 2 years experience in hospitality industry an asset.
• Must be at least 18 years of age with a valid drivers license.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.
Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.