Senior Service Delivery Management Consultant

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

To develop and manage the Oracle Health Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to improve the customers’ use of Support Services, client health, drive high degree of satisfaction and reference ability, and to protect and enhance revenue streams. You will be responsible for influencing client support strategy, client health initiatives, and focusing on value achievement and targeted outcomes. You will also be required to manage the complex external client relationships with a high degree of variability.

Career Level - IC3

Represent the customer as a single point of contact within Oracle Health. Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develop and maintain relationships with senior management across lines of business and third parties. Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints. Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures. Assure and improve the quality of the service and maintain accurate account information. Assist in the renewal of Support contracts and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Skills:

• 6-10 years’ relevant experience in one or more of the following industries
  • Software Technology Experience
  • Healthcare IT
  • SASS Model
  • Client Success/Customer Service
• BS degree or equivalent; advanced degree desirable
• Manage complex external client relationships with a high degree of variability
• Influence client support strategy focusing on value achievement and targeted outcomes
• Develop complex continuous improvement strategies
• Act as the single point of contact for cross-organizational support issues
• Provide support processes expertise and advise on expectations for both internal customers and external clients
• Contribute to internal team value and improvements
• Support or Consulting experience Preferred
• Solution Experience Preferred