Delivery Manager

The Role/ Team

We are Reflect Digital, a digital marketing agency that is currently looking for an exceptional Delivery Manager to support the delivery teams in delivering high-quality work for various client accounts across our digital marketing channels. We are seeking a candidate who has a passion for and experience in managing projects within the digital marketing industry and has the ability to build strong relationships with colleagues and clients.

The successful Delivery Manager will have experience working in a digital marketing agency. They will be a highly organised individual and will have worked on projects using an agile and waterfall approach.

Key responsibilities:

• Manage the day-to-day operations of digital marketing projects and monthly retainers through the use of the Productive platform.
• Ensure all work is delivered within budget.
• Develop support documentation including risk logs and requirement specifications.
• Resolve issues promptly.
• Monitor and report on appropriate metrics.
• Lead evaluation and implementation of internal and change management processes.
• Develop a detailed project plan and monitor its progress.
• Create and maintain account planners and road maps.