FLOWER CO. operates a licensed cannabis delivery service. The company is growing and looking for Delivery Driver Shift Leads to join our close-knit, customer-focused team to help us supply California with the best buds on the market! This position is the cornerstone of our company. The type of people who do well in this role are customer service-oriented, have a positive and professional attitude, are dedicated to making our customers happy, and have a passion for cannabis products.
Our Shift Leads are part of our secret sauce. They love solving problems, thinking critically, and managing/mentoring a diverse, high-performing team of Drivers. In this role, you will oversee and supervise our driver fleet while supporting daily operations including picking and packing orders, planning routes, dispatching drivers, managing inventory, handling cash, and any additional tasks your manager assigns. This position ensures we meet our customer SLA’s and continuously improve our customer experience. Additionally, Shift Leads will be responsible for instilling a culture at the depot that supports our purpose and core company values.
What you’ll do
- Following company standard operating procedures, creating and updating as needed
- Lead a team of drivers to accomplish shift goals
- Coordinate daily tasks and roll out new systems and features
- Be a subject matter expert on FLOWER CO. operations and services
- Report performance metrics to Operations Managers
- Problem-solve along with other teams to resolve fulfillment, inventory, and delivery issues
- Complete inventory counts regularly
- Report all violations to Operations Managers
- Record and report daily metrics
- Abide by all cannabis regulations & compliance procedures
- Execute delivery operations by dispatching drivers, picking and packing orders, handling cash, and completing daily depot tasks
- Manage multiple drivers on route at once
- Help keep our workspace clean and organized
- Friendly, effective communication with peers, supervisors, managers, etc.
Perks:
- Structured shifts, scheduled in advance
- Product discounts (10% off and free delivery!)
- Awesome teammates
- Great working environment
- Develop a useful industry knowledge base and skillset
Who you are:
- Must be over the age of 21
- Fluent with business software systems or experience with e-commerce software
- Previous management and/or keyholder experience
- Ability to multitask, organize, problem-solve, and prioritize issues
- Action and results-oriented
- Ability to work weekly morning and night shifts, including weekends
- Have excellent organizational and time management skills
- Self-motivated team player with an entrepreneurial spirit
- Punctual and able to support specific department KPIs