Technical Delivery Manager

About Rev.io

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.

Our Mission: To help clients grow revenue efficiently.

Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.

Our ACT TOP Values:

1. Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
2. Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
3. Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
4. Transparent Leadership: Communicating openly, regardless of title or situation.
5. Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
6. Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!

About The Role: As a Technical Delivery Manager you will play a pivotal role in onboarding clients to our Odin platform. You will collaborate closely with sales, developers and our clients to deliver software enhancements and features. The Technical Delivery Manager is instrumental in delivering a great experience to Rev.io clients.

Rev.io’s Odin platform helps our clients maximize their Cisco Broadworks deployments by streamlining provisioning processes. The customizable Odin portal reduces the complexity of managing Broadworks functionality.

Responsibilities:

1. Pre-sales activities: Conducting demos to showcase Odin's capabilities, having conversations with various customer teams to cover capabilities and connectivity requirements, and ensuring the Odin proposal includes the right items and potential pricing.
2. Pre-sales POCs: Supporting Proof of Concept (PoC) with potential customers, acting as a liaison between a prospect and engineering to answer technical questions and gather requirements.
3. Onboarding configuration: For simple setups, you are responsible for gathering configuration options from the client and coordinating with the development team for onboarding.
4. Product Customizations: During the sales process you will coordinate between sales and engineering to scope and price customizations. After deal closure you will prioritize the development items and act as the client point of contact for onboarding status.
5. Post-activation support: Providing a buffer period for customers to ask questions directly, handling urgent issues by redirecting them to open a ticket, and managing feedback from larger customers.
6. Acceptance testing: Performing quick validation of custom functions before informing the customer that it is ready for their testing.
7. Client communication plan: Informing clients about updates and coordinating with them for any support or integration needs.

Requirements:

1. 2+ years experience with provisioning and using Cisco BroadWorks.
2. Familiarity with Cisco Broadworks API is preferred.
3. Understanding of how software platforms can integrate using APIs and data mapping.
4. 2+ years software project management experience.
5. Excellent technical verbal and written communication skills, including the ability to author technical requirements documents.

Benefits and Perks:

1. Generous HSA employer contribution.
2. 401k with generous company match and immediate vesting.
3. Unlimited PTO.
4. Paid Parental Leave.
5. Company paid for life and disability insurance.
6. Monthly tech reimbursement.
7. Monthly fitness reimbursement.
8. Education and development stipend.
9. Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities.
10. Clear and documented career path for your position.
11. True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year.

At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.