Client Delivery Manager

The Client Delivery Manager is a leadership role responsible for managing a portfolio of accounts and ensuring the successful delivery of client programs. The primary objectives of this role are to drive margin and revenue growth, maintain high levels of client satisfaction, and effectively manage stakeholders.

Responsibilities:

1. Revenue and Margin Growth: Collaborate with the sales and business development teams to identify opportunities for revenue growth within the client portfolio. Develop and execute strategies to maximize margin and revenue, including upselling, cross-selling, and expanding the scope of services offered.
2. Portfolio Management: Oversee a portfolio of client accounts, understanding their specific needs, goals, and challenges. Develop and maintain strong relationships with key stakeholders within each account.
3. Program Management: Lead and oversee the execution of client programs, ensuring they are delivered on time, within budget, and meet or exceed client expectations. Identify and mitigate potential risks and issues that may impact program delivery.
4. Client Satisfaction: Ensure high levels of client satisfaction by regularly engaging with clients to understand their needs and address any concerns. Act as a trusted advisor to clients, providing strategic guidance and innovative solutions to help them achieve their business objectives.
5. Stakeholder Management: Effectively manage and engage with various stakeholders, including clients, internal teams, and senior executives. Collaborate closely with cross-functional teams, such as sales, operations, and finance, to align priorities, address challenges, and ensure seamless delivery.
6. Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to track the progress of client programs and measure the portfolio's success. Regularly report on performance to senior management, highlighting achievements, challenges, and recommended actions.
7. Team Leadership: Provide leadership and guidance for the Project Managers, Program Managers, Project Coordinator, and Technician teams. Foster a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members to enhance their skills and capabilities.