Delivery Operations Manager - A3N Logistics LLC

Delivery Operations Manager forAmazon Delivery Service Partners - A3N Logistics LLC
Shifts: Morning, afternoon, weekday and/or weekend
Location: 1055 Bronx River Ave, Bronx, NY 10472, United States
Compensation: Starting pay $25.00 per hour + benefits
Are you interested in a new opportunity where you can be part of the organizational management team and responsible for the team's success in safety, delivery quality, and reliability? Apply to be a Delivery Operations Manager for an Amazon Delivery Service Partner (DSP) today. This is a crucial role within our delivery and logistics team. The Delivery Operations Manager will be responsible for planning, organizing, and optimizing the delivery process to ensure timely and accurate delivery of products to customers. A person who sets an example for the team by wearing multiple hats and works as Operations Manager, Fleet Manager, and Back-up Delivery Associate as per DSP business operation needs.
What You'll Do:
As a member of the A3N Logistics LLC leadership team, this role involves coordination with the Amazon team, monitoring performance metrics, implementing process improvements, ensuring a seamless delivery experience for customers, growing, and developing team members, coaches, and team leads. You can expect to work 4 days per week and up to 10 hours per day.
Why You'll Love Working For a DSP:

• Earn more : competitive compensation
• Compelling Benefits : paid time off and health insurance for all full-time employees
• Leadership opportunity : Lead, train, and manage a team of delivery drivers, coaches, and daily operation supervisors to run a cost optimized delivery safe operation
• Team environment : a fun, fast-paced, and supportive company culture

What You'll Need:

• Bachelor or Associate degree in Supply Chain Management, Logistics, Business Administration, or a related field (or equivalent experience)
• Proven experience in delivery operations management, preferably in a supervisory or managerial role
• Strong leadership, organizational, and communication skills
• Proficiency in using delivery management software, route optimization tools, and data analysis platforms
• Knowledge of transportation regulations, safety guidelines, and industry best practices
• Problem-solving abilities and a proactive approach to identifying and resolving operational challenges
• Eligible to work in the U.S
• Must be at least 21 years old
• Must have a valid driver's license within the state of employment
• Must be able to move boxes up to 50 lbs., with or without reasonable accommodation
• Delivery Strategy and Planning:
  • Develop and execute a comprehensive delivery strategy to meet customer demands and business objectives
  • Collaborate with cross-functional teams within Amazon to align delivery processes with safety expectations, on time departure/delivery, and customer service goals
  • Forecast delivery volumes, analyze trends, and adjust strategies accordingly
• Team Management and Supervision:
  • Lead, train, and manage a team of delivery drivers, coaches, and daily operation supervisors
  • Allocate resources effectively to ensure timely deliveries while optimizing operational costs
  • Closely monitor and manage payroll goals based on routes performed and future commitments
  • Provide guidance and support to the delivery team, addressing any performance or operational issues
  • Setting team expectations and upholding processes/procedures fairly across the board
  • Identify, coach, mentor and develop upcoming talent
• Route Optimization and Scheduling:
  • Plan and optimize delivery routes to minimize travel time, fuel costs, and vehicle wear and tear
  • Use route planning software and tools to monitor the delivery process and improve efficiency
  • Monitor route performance and make adjustments as needed
  • Provide daily route optimization suggestions to Amazon utilizing feedback tools
• Performance Monitoring and Reporting:
  • Track and analyze key performance indicators (KPIs) such as on-time delivery rates, delivery accuracy, and customer satisfaction
  • Analyze daily and weekly reports and insights on delivery operations performance for management review
  • Identify areas for improvement and implement corrective actions as necessary
  • Continuously assess and enhance delivery processes to increase efficiency, reduce costs, and enhance customer satisfaction
  • Ensure deliveries are made in accordance with company policies, industry regulations, and safety standards and Amazon Standard Operating Procedures (SOPs)
  • Conduct regular audits and quality checks on deliveries to maintain service excellence
  • Conduct regular ride along and pop ups to provide coaching and feedback to all team members
• Customer Relationship Management:
  • Liaise with customers to address delivery-related claims, concerns, and feedback
  • Maintain effective communication channels to provide transparency and updates on delivery status
  • Ensure 100% customer contact compliance metrics are met across all Delivery Associates

Responsibilities
We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.