Customer Service - Train for Management

Our company is one of the most prominent marketing and sales firms in the Austin area.  Our drive for results has made us one of the leaders in customer acquisition. Our company prides itself on hiring an Customer Service Representative who wants to step up and take on leadership roles. Our goal is to create professional, interactive experiences that generate new business and maximum sales profitability for our client’s brands. The Customer Service Representative will be expected to lead with quality customer service, tailoring conversations so that our customers think differently about information presented to them, all while being the leader in a result-oriented company.

The purpose of a Customer Service Representative is to build brand awareness and become a leader in driving in-person one-on-one conversations to increase sales through customer engagement on behalf of our expanding clientele. The Customer Service Representative will work closely with our client’s customers to create personalized experiences through in-person interactions based on individual needs and customizable packages.

As an Customer Service Representative, you will be subject to the following tasks:

• Recognize customer needs, manage existing accounts, increase sales performance, and document results to develop new business.
• Understand customer base and company products to better recommend service enhancements to customers that will increase sales.
• Work with other Customer Service Representatives to establish, monitor, and record weekly targets and goals. 
• Participate in weekly sales meeting by providing new ideas that will improve sales margins based on consumer feedback
• Manage provided territory thoroughly and keep track of all customer interactions to maximize sales in that area.
• Continue sales and leadership development through weekly meetings, webinars, and joint calls with top Customer Service Representatives across the country.

To succeed as a Customer Service Representative, we recommend the following qualifications:

• Relevant work experience in a customer service, sales, customer facing or support role is preferred but not required
• Ability as a leader to control any situation and take action as a problem solver.
• Proven ability to build and maintain effective customer relationships to meet or exceed sales goals.
• Demonstrate strong organizational and detail-oriented abilities.
• Competitive nature, striving to outperform others.
• Leadership roles in previous positions are encouraged.

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