Cloud -Infra -Operations Delivery Director

Primary Job Functions:

Responsible for the success of network services. This includes, but is not limited to:

Responsibility for the success of the regional support, data center, voice, network operations center, situation management, global wireless, and global WAN teams

Lead and ensure success for over two hundred supporting resources in multiple global locations.

Ensure teams are meeting technology refresh, incident management, request management, problem management, asset management, audit, and documentation commitments

Ensure contract, finance, and service level agreements (SLAs) are being met

Ensure teams are properly supported and solutions are implemented prior to delivering new technologies to the environment (e.g.: training, run books, monitoring, management tools, reporting, billing, etc.)

Ensure teams are meeting configuration, asset management, vulnerability management, PCI, and internal audit commitments

Identify and ensure proper reporting and key performance indicators are in place

Ensure proper process and procedures are in place to reduce overall risk to the service

Identify deficiencies within the service, directly create action plans, and provide appropriate oversight of actions plans to completion

Support major outage remediation efforts

Review/approve service outage root cause analysis (RCA) documents and action plans

Ensure timely and accurate communications to the customer and the account are occurring

Collaborate with the customers other strategic partners as required to ensure successful delivery of network services

Conduct resource planning and forecasting

Budget responsibility

Identify and assist remediation efforts to ensure supporting Capgemini & customer organizations are properly supporting the network service (e.g.: procurement, tooling, facilities, telco providers, & etc.)

Recruits, develops, coaches, and counsels subordinates

Provide strategic vision, direction, and motivation

Secondary Job Functions:

Assist the Capgemini and customer account executives with strategy and other duties as assigned

Correspond regularly with Capgemini and the customers senior management

Assist service delivery managers with resolving raised issues

Assist, propose, and participate in employee functions and/or recognition plans

Propose and communicate Capgemini services to the customer

Assist the customer with business continuity planning

Provide weekly communications to the Capgemini Account Executive and the customers Senior ManagersDirectors

Assist the supporting Capgemini organizations with:

Resource modeling and pricing

Automation implementation

Budget forecasting and new sales initiatives

Statement of Work (SOW) creation

Contract amendments

Key Responsibilities:

Must have a deep technical skill of network services and can discuss technologies at an executive level. The candidates leadership will be counted upon for significant refresh planning, major incident resolution, communication with the customer, and to assist with proposals.

Ability to effectively communicate issues, remediation plans, and status on major initiatives to all levels of leadership

Ability to direct and interact during major outages and/or initiatives

An understanding of basic project management principals is necessary due to the considerable number of projects that the candidates teams will be responsible to deliver. Must have the ability to review detailed project plans and identify major oversights.

Ability to understand basic accounting principles and to forecast budgets and/or sales

Ability to use Microsoft Office applications

Ability to work evenings and weekends as required

Travel requirements are expected 2-4 times per year

Required Skills:

Ability to work with non-IT savvy business partners as well as technical staff

Ability to articulate challenges effectively to Capgemini and customer executives

Ability to construct action plans and provide oversight to ensure delivery

Candidate will possess a high-level of written, verbal, presentation & negotiation skills

Responsible to meet directed deadlines and superb attention to detail

Initiative-taker with excellent time management skills

A big picture problem solver