Job Description:
H-E-B is on a mission to be the greatest Omnichannel retailer. This means making the lives of our Customers easier by providing goods and services in any way they want to shop, pay for, and receive them. We believe in trusting our GREAT Partners to own the Customer experience from beginning to end.
As a Delivery Partner, you'll deliver the great H-E-B experience our Customers know and love wherever they may be. You'll work directly alongside Curbside Partners as you retrieve, load, and deliver orders. You'll be allowed to accept and keep all tips you earn while completing deliveries. There is no cap on the amount of tips you may earn, and H-E-B will make sure your hourly rate doesn't fall below $19.00 per hour.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... passion to deliver great a Customer experience with every order?
HEAD FOR BUSINESS... an understanding of how safety and compliance, especially while on the road, affect business / the company?
PASSION FOR RESULTS... a relentless drive to make sure Customers receive the highest quality of product?
We are looking for:
- someone who's at least 21 years old
- an excellent driving record
- advanced customer service skills
What is the work?
Driving / Delivery Operations:
- Helps retrieve orders from Curbside; loads product in delivery vehicle; preserves condition during pickup and delivery
- Engages with Customer prior to, during, and after delivery for an exceptional customer experience
- Delivers Customer orders to specified location accurately, safely, and on time
- Unloads Customer orders from delivery vehicle; obtains Customer signature for order; may assist with getting order inside
- Complies with all traffic / safety laws and H-E-B policies
- Maintains cleanliness of vehicle; reports maintenance problems
- May perform other duties and attend meetings as assigned
What is your background?
- Minimum age 21 (mandatory)
- High school diploma or equivalent
- Must have a valid U.S. driver - s license for 3+ years and currently have a valid Class C Texas driver's license (no CDL required)
- Excellent driving record
- No moving violations or preventable accidents in the past 3 years
- No DWI, DUI, or related convictions; no felony convictions
- No suspended or revoked driver licenses, permits, or privileges in any state / county (mandatory)
Do you have what it takes to be a Delivery Partner at H-E-B?
- Advanced customer service skills
- Ability to navigate multiple iPhone applications (GPS, messaging, support portal, etc.)
- Ability to meet company and regulatory driving record requirements
- Ability to work as part of a team
- Ability to work without direct supervision
- Willingness to work in varying indoor / outdoor conditions
- Attention to detail
Can you...
- Pass a drug screen / background and Motor Vehicle Records check (at time of entry and on a periodic basis)
- Successfully complete H-E-B's driver training program (mandatory)
- Regularly lift up to 55 lbs
- Load / unload delivery vehicles
- Work while exposed to hot, wet, cold, and weather conditions
06-2024