HR Service Delivery Associate

HR Service Delivery Associate

Apply: remote type Hybrid: Work in Office Part-Time

Locations: IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District

Time Type: Full time

Posted on: 15 Days Ago

Job Requisition ID: R0029204

Job Description:

An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model. As a HR Service Delivery Associate, you will come with an experience of 1-2 years and will be required to provide exceptional customer services as the first point of contact for Human Resources support of associates, management, external clients, and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you are required to process transactions and requests for onboarding, internal movement, offboarding, and document management.

Roles and Responsibilities:

1. Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders.
2. Maintain HR system (Workday & SAP) with accurate and updated information.
3. Learning and executing HR processes across the Hire to Retire domains within the Team.
4. Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/issue.
5. Adhere to agreed KRAs and customer service standards.

Education Background:

1. Master’s in business administration.
2. Post graduate diploma in Business Management.
3. Completion of internship - preferably in Human Resources.

Technical Skills:

1. Understanding of Human Resources flow - Hire to Retire.
2. Understanding/Knowledge of the HR Subject.
3. Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any in-house tool, etc.).

Soft Skills:

1. Good communication skills - Articulation and comprehension.
2. Understanding of the language as it will demand to interact with global employees.
3. Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook) attention to detail and ability to work towards deadlines.

Proficiency Level:

1. Communication: Practitioner Level - Ability to understand the concept, articulate and comprehend.
2. Confidentiality and Adaptability: Beginner level - Able to understand the data, criticality, and complexity around it.
3. Database Management: Fundamental Awareness - Able to understand the need of data, knowledge of maintaining it at the right place and executing as required.
4. Coordination: Beginner level - Understanding the basic concept of connecting with multiple resources/activities together and executing the same.
5. General Administration: Beginner Level - Perform basic office support functions such as operating HR process timekeeping, records management, tool management. Understanding and making decisions and executing them as per the guidelines.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.