Los Angeles - Lead Driver - Vernon, CA

Job Responsibilities:
Assist the Operations Manager/Associate with day-to-day operations of managing hourly drivers, service agents, etc. Performance management, communicating any issues or trends observed with our business, building maintenance, or with our in-house fleet of vehicles. Also responsible for assisting with training, onboarding, and interviewing of prospective Drivers.
Job Duties:
•Address and solve employee concerns.
•Troubleshooting and handling minor issues (app, music in the cars, lost gas cards, broken headsets etc.) and educating the rest of the team on your learnings.
•Identify Driver trends, feedback, and questions and escalate as needed.
•On-the-spot coaching or behavioral correction of all hourly employees (Drivers, Service Agents, Driver Support, and Trainers).
•Manage employee attendance and policy compliance.
•Be a liaison between Headquarters and the staff at the Depot to communicate any new directives or relay any important company updates.
•Manage Driver shifts and make adjustments as needed to optimize supply vs. demand throughout the shift.
•Be proficient in each type of job you manage and be able to step into the Driver Support, Service Agent, or Trainer roles if needed.
•Responsible for safekeeping of assets such as phones, keys, fuel cards, computers, etc. •Handle day to day building maintenance needs or escalating to the appropriate party. •Ensure building and asset safety and security.
•C reate an elevated customer service experience for Alto passengers and customers on their rides and deliveries.
•When needed, provide timely transportation to Alto passengers in company vehicles with the highest degree of safety and adherence to the law and company standards at all times.
•Demonstrate a safe, consistent, and hospitable journey and experience for our passengers.