Service Delivery Manager

A World-Class Company:

Welltec is a diverse company with employees from more than 50 countries. This contributes to our unique atmosphere with a global dimension and yet a strong local foothold at the various bases.

Our technologies and services are for the global market, but our solutions are local and tailored to each client. To achieve this, we depend on highly trained and motivated employees.

Our policy is to hire locally and work globally. We therefore recruit where we operate and train our employees at the Welltec Academy supplemented with external training from third parties as needed.

The global dimension offers a range of opportunities for those who are motivated by a challenging and multicultural environment where employees come from very different backgrounds but with a common wish to collaborate and succeed.

The Department:

Welltec is recruiting for a Service Delivery Manager for its operations in Williston. We are seeking strong candidates with service experience in the oil and gas industry.

Your main responsibilities will include:

• Investigating all Incident Reports, both HSE and Quality
• Implementing procedures to improve service quality in both the field and workshop environments and ensuring Standards of Performance are being followed
• Communicating regularly with the Operations Manager to inform progress of ongoing field operations
• Distributing “Lessons Learned” and “Quality Alert” emails
• Developing and implementing ‘Best Practice’ procedures where lacking or needing improvement
• Developing documentation related to streamlining the entire field process and striving for continual improvement
• Overseeing and coordinating all planning and execution of jobs for their area of responsibility, in coordination with local management
• Ordering equipment using the ordering system, in coordination with local management
• Planning and documentation for non-standard operations
• Conducting field audits, both HSE and Quality
• Client contact inclusive of meetings, presentations, lunch and learns, and problem solving
• Preparing monthly reports, special projects, and tool performance reports as required by management
• Liaising between Operations and Sales
• Keeping competence overview updated for area of responsibility
• Compiling weekly activity reports for Operations Manager
• Attending and making informed contributions at meetings with the Operation Manager and Management
• Maintaining and updating field audit records
• Auditing redress documentation and Master Asset Tracking
• Interacting with customers in a professional manner at all times
• Following on-site procedures as outlined by customer/consultant
• Exhibiting excellent interpersonal and communication skills

The Preferred Candidate:

The preferred candidate has the following profile:

• Degree in petroleum engineering or other engineering disciplines
• A minimum of 5 years industry experience with progressive experience managing field operations and personnel
• Relevant experience in Oil and Gas
• Strong mechanical aptitude with the ability to problem solve, work with hand tools, and interpret blueprint diagrams
• Strong leadership skills
• Ability to multi-task and set priorities
• Fluent in English language – both written and verbal
• Proficiency in MS PowerPoint, Word, Excel, and Visio software
• Valid Class Driver’s license and clean record (required)

We Offer:

Working with Welltec means challenges and personal development in a demanding work environment. It is exciting, rewarding, and a varied place to work. Welltec is an equal opportunities employer. We offer good career opportunities for the right candidate.

The process:

If you are interested and feel you match the qualifications for this position, submit your resume.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Williston, ND: Relocate before starting work (Preferred)

Work Location: In person