Delivery Manager - Merchandise

Costco IT is responsible for the technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks Eighth in Forbes “World’s Best Employers” .

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Delivery Managers serve as the Chief Scrum Master across all delivery teams within a product. They are responsible for the overall solution delivery and support of large-scale programs with complex integrations. Delivery Managers are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks & issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by product managers.

The Delivery Manager will be responsible and accountable for organizing and directing large-scale, technical programs with multiple internal and external stakeholders. This role is responsible for planning and governance and for overseeing the successful implementation of the program using a hybrid Waterfall/Agile approach that combines a structured project planning approach and a flexible, iterative approach to software development.

If you want to be a part of one of the worldwide BEST companies “to work for” , simply apply and let your career be reimagined.

ROLE

1. Allocates resources and provides teams with necessary support to address impediments.
2. Manages delivery team metrics to evaluate progress against delivery milestones (i.e. releases).
3. Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies.
4. Reports on overall delivery status to program leadership and various stakeholders.
5. Establishes and organizes application development plans that align with the goals and strategies.
6. Revises standards in response to change.
7. Understands Resource Management and the value of the resource management; and may practice one or more behaviors associated with the skill.
8. Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.
9. Works with stakeholders to manage scope, create a roadmap, program timeline, project plans, and delivery milestones.
10. Works with Product Managers and Product Owners to document impacted business processes.
11. Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team’s process.
12. Reports on overall program status to program leadership and various stakeholders.
13. Works with Product Owners to plan release schedules across products.
14. Works with Product Managers to facilitate system demos to business stakeholders.
15. Works with Product Managers to develop training and transition plans.
16. Collaborates with Solution architects, Enterprise Architects, Engineers, Vendors, and business leaders across business facing verticals and IT services.
17. Ensures effective communication, collaboration, coordination, and engagement across portfolios and products.
18. Coordinates work effort and their interdependencies.
19. Aggregates individual workstream status into program level risks, assumptions, and interdependencies.
20. Coordinates the resolution of internal and external dependencies across work streams and shared services.
21. Ensures adherence to IT Governance processes.
22. Ensures key decisions and deliverables are documented, approved, and stored for reference.
23. Supports program audits.
24. Mentors team leaders as needed with program processes, communication, and artifacts.
25. Recognizes, gathers, and tracks risks and takes corrective measures proactively.
26. Coordinates the resolution of issues.
27. Develops the resource plan and acquires resources as needed.
28. Manages the utilization of resources across workstreams.
29. Develops budgets, manages changes, and tracks actual costs and variance to approved budget.
30. Develops SOWs and works through the approval process for Governance and Financial review.

REQUIRED

1. 10+ years’ Project management experience on enterprise level, large complex technology projects.
2. Experience with the Waterfall methodology, the Agile approach, and a hybrid Waterfall-Agile methodology.
3. Proven record of successful program and project delivery.
4. Ability to manage program level activities by developing and executing against a strategic program roadmap.
5. Ability to understand and articulate technology requirements and milestones.
6. Ability to create and manage project plans, and identify critical paths, including integration and data efforts.
7. Risk management expertise - ability to lead the resolution of high impact issues and risks.
8. Change management expertise.
9. Proficient with budgeting and financial tracking.
10. Strong leadership skills.
11. Strong interpersonal and diplomacy skills, ability to work with a variety of personality types.
12. Proven ability to develop business relationships and communicate successfully with people at all levels of management.
13. Strong communication skills, both oral and written, including presentation skills.
14. Strong sense of urgency.
15. Must work with a positive attitude.
16. Minimum commitment of one year to the same team.

Recommended

1. PMP, PgMP, Agile, SAFe RTE certifications.
2. Technical and / or data related acumen, as a program management leader.
3. Experience with Product Data Management/PIM implementation programs.

Required Documents

1. Cover Letter
2. Resume

California applicants, please click here to review the Costco Applicant Privacy Notice.

Pay Ranges:

Level 3 - $125,000 - $155,000

Level 4 - $145,000 - $200,000

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.