Commercial Credit Delivery Center Manager

Commercial Credit Delivery Center Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Commercial Credit Delivery Center Manager is accountable for managing individuals responsible for managing the client credit relationship including financial statement collection, coordinating post approval due diligence and loan closing, ensuring loan setup is accurate as well as managing all aspects of the credit relationship after loan booking. Maintains responsibilities for interfacing with business partners, including senior leaders, to achieve objectives, including leading routines to ensure the loan portfolio remains compliant with all ongoing requirements such as financial statement collection, covenant testing and P&I payments. Provides coaching and development for a team ofCredit Specialistswho manage a portfolio covering a wide range of industries for multiple markets. The Commercial Credit Specialist Manager is responsible for driving team performance against performance metrics, understanding business and team Employee Satisfaction goals and opportunities and driving process understanding across their team.

The Commercial Credit Delivery Center Manager will drive operational excellence via strict adherence to credit policies and procedures and regulatory requirements, ensuring the work has a high standard of quality accurate data integrity and timeliness.

Managerial Responsibilities:

This positionwillhave responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating work.

Required Qualifications:

• 3+ years Commercial credit experience or Commercial banking experience

• Strong analytical skills and demonstrated history in driving results through reporting & data

• Effective communicator with the ability to lead and drive change throughout the organization

• Ability to effectively partner with other business units and various levels of management across the enterprise

• Proven experience in leadership, decision making, coaching, partnering, and workflow management

• Ability to demonstrate sense of urgency with decision making and able to work independently

• Must have proficiency with Microsoft office (Excel, PowerPoint, Word etc.)

Desired Qualifications:

• BA/BS degree or commensurate work experience required

• Prior management experience

Skills:

• Attention to Detail

• Performance Management

• Portfolio Management

• Risk Management

• Coaching

• Collateral Management

• Credit Documentation Requirements

• Relationship Building

• Strong Written & Verbal Communications Skills

• Active Listening

• Critical Thinking

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

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Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.