Sr. Field Delivery Guide/Customer Service

Sr. Field Delivery Guide (For Future Consideration)About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role SummaryWe are currently seeking talented and motivated individuals to join our team as Sr. Field Delivery Guide at Rivian. This is an evergreen job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers. ResponsibilitiesEngage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveriesSupport new and existing customers as a Rivian product expertExecute local registration documents with customers during deliveryBe resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problemsWork closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian's excellenceComplete additional workand tasksas requested by the leadership team Qualifications2+ years' experience in customer service; previous EV experience a plusMust be at least 21 years of ageHigh School Diploma or GED requiredAbility to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operationsWorking knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platformsCommercial driving experience preferred; Commercial Driver's License (CDL) not requiredAbility to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)Must have a valid driver's license in the state/province of... For full info follow application link.Equal OpportnityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at