IT Service Delivery Engineer

At State Department Federal Credit Union, our members are our number one priority. We strive to satisfy their financial needs by offering a variety of products and services at reasonable rates and delivering exceptional experiences while building lasting relationships.

We are looking for talented people who exhibit passion for helping others and a desire to be a collaborative team member.

BENEFITS OF WORKING AT STATE DEPARTMENT FEDERAL CREDIT UNION INCLUDE:

1. Working for a diverse and inclusive organization that values and respects team members
2. 401k with 3% employer match plus an additional Safe Harbor Employer Contribution
3. Work from Home Options After Introductory Period
4. Generous Paid Time Off
5. Tuition Reimbursement
6. Commute/Parking Incentive Plan
7. Comprehensive Medical, Dental and Vision Insurance Package
8. Gym Reimbursement
9. Company and Team Bonding Events

SDFCU is seeking an IT Service Delivery Engineer whose job it will be to ensure the stability and integrity of in-house voice, data, video and wireless network services. The ideal candidate for this position will be a self-motivated individual who pays keen attention to details.

SKILLS AND COMPETENCIES

1. Bachelor's degree in Computer Science or related academic program; Graduate degree a plus
2. 6 years of IT experience in network administration or network engineering to include 5 years with Active Directory, Exchange, Print Servers, Microsoft server administration, server virtualization, router/switch configuration and administration and system security administration
3. 2 years of hands on experience with Firewall administration and desktop virtualization
4. Certifications in the area of Microsoft Server Administration and Systems Security required. Cisco certification desired
5. Internet, VoIP and network protocols experience
6. Network cabling and wiring systems, design and installation experience
7. Network traffic analyzers, packet sniffers and similar diagnostic tools experience
8. Working knowledge of project management methodologies
9. Effective vendor relationship management and contract management skills
10. Knowledge of LAN/WAN design
11. Excellent written and interpersonal communication, time management, and proven analytical and problem-solving skills
12. Excellent project management skills and the ability to lead large and complex projects
13. Ability to read and interpret complex technical publications and documentation
14. BGP routing and encryption experience desired

JOB DUTIES/RESPONSIBILITIES

1. Implement best in breed system monitoring solutions to ensure resources are properly notified of potential issues prior to their being a notable service impact
2. Identify, remediate and mitigate any single points of failure discovered in the system design phase or after
3. Design, plan, implement, maintain and troubleshoot servers and services to include Exchange, Print Spooler, Electronic Backup, Biometrics, Windows Server Environment, Virtual Servers, Virtual Desktops, remote connectivity services, Active Directory, Symitar core interconnects and server platform, remote email synchronization and other 3rd party application software.
4. Design, plan, implement, maintain and troubleshoot all network hardware and equipment to include routers, switches, appliances, telecommunications gateways, UPS systems and smart power supplies
5. Design, plan, implement and maintain security related servers, applications and systems
6. Perform security reviews, audits and vulnerability remediation
7. Ensure network and IP connectivity of all locations across the LAN/WAN, all workstations, all application servers and back-end office infrastructure
8. Conduct research and make recommendations for network products, services, protocols and standards in support of network procurement and development efforts.
9. Manage assigned IT projects as Lead Project Manager or participate as IT Project Lead for external projects using best practice project management methods.
10. Utilize IT helpdesk software to track work requests and to provide timely updates
11. Draft and train on procedures as assigned
12. Evaluate and remediate risks associated with phishing, vishing, and denial of service attacks
13. Plan and lead disaster recovery and business continuity testing
14. Provide support and work after hours and on call 24/7; must be able to respond to alerts and notifications in a timely manner

The above information has been designed to indicate the general nature and level of work performed by the IT Service Delivery Engineer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.