Investigator, Taxi and Accessible Services (9144) - CITYWIDE (Eligible list ID #A00014)

Investigator, Taxi and Accessible Services (9144) - CITYWIDE (Eligible list ID #A00014)

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Specific information regarding this recruitment process is listed below .

• Application Opening: Monday, October 7, 2024
• Application Deadline: Apply Immediately. Application filing will be open at least through Tuesday, October 15, 2024 5:00 PM (PDT) and will close any time thereafter.

Under direction, performs professional level investigative work to evaluate, monitor and report on compliance with laws, regulations, policies and procedures by motor-vehicle-for-hire permit holders. Makes recommendations on possible disciplinary actions for regulatory violations by permit holders, including assessment of administrative penalties and suspension or revocation of permits, if applicable.

The essential functions of this position include:

1. Performs investigations, surveillance and enforcement including possible sting operations; researches and identifies permit holder violations; works directly with law enforcement personnel.
2. Visits, surveys, and patrols premises to evaluate and enforce compliance with laws, regulations, permit conditions, and established policies and procedures; confirms licensure and qualifications of operators.
3. Conducts interviews with permittees, representatives, witnesses, and others to gather data and to monitor and report on compliance with laws, regulations, permit conditions, and established policies and procedures.
4. Investigates and drafts responses to complaints from the general public by interviewing complainants, witnesses, and experts to gather information for analysis and resolution of complaints.
5. Analyzes information and evidence resulting from research and investigative activities; prepares and presents findings and recommendations; develops and improves enforcement mechanisms; assists in developing policies or modifications to rules and regulations.
6. Prepares accurate and detailed investigative reports based on observations; prepares correspondence, memoranda, and/or presentations.
7. Responds to alerts indicating violation of laws, rules, and regulations and to requests for assistance with escalating incidents; refers to emergency contact when appropriate.
8. Tracks and monitors notices, actions and collection of fines.
9. Counsels permit holders on regulatory compliance; records and explains actions taken pertaining to enforcement and discipline; advises management on training priorities.
10. Prepares declarations and testifies about results of investigations at administrative, union and judicial hearings; assists with document and witness preparation for evidence to be presented at hearings.
11. Assists in developing plan for periodic audits; performs field audits of facilities, vehicles and procedures.
12. Prepares cease and desist notices, notices of violation, and issues administrative citations to illegal operators and permit holders in violation of laws, regulations and permit conditions; assists with appeals by researching, documenting, and drafting responses.
13. Issues parking citations to vehicles of permit holders and members of the public for violations of Transportation Codes.
14. Issues administrative citations to operators of illegal motor-vehicles-for hire and may order the removal of any vehicle, inactive vehicle permits or transponders to the extent authorized by law.
15. Fosters and maintains inter-agency contact by acting as a liaison between San Francisco Municipal Transportation Agency Taxi Services, San Francisco Police Department, California Public Utilities Commission, San Francisco International Airport, other state and local agencies, and the general public.
16. Interacts with and maintains good working relationships with other City, state and federal agencies and stakeholders.
17. Supports customer service staff as needed during peak filing periods.
18. Performs other related duties as required.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university. AND

Experience: Two (2) years of full-time verifiable experience performing complex research, analytical tasks and report drafting in a professional field such as law, media/journalism, public health/welfare, human/civil rights, business (e.g. finance, insurance), education, social sciences, public policy/government or a related field. AND

License and Certification: Possession of a valid California driver’s license.

Substitution: One (1) year of full-time verifiable experience investigating compliance with laws and/or regulations for enforcement purposes may be substituted for the two (2) years of professional experience as described above. Possession of a law degree may be substituted for one (1) year of professional experience as described above.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Nature of Work: May include shift work outside normal business hours on weekdays, Saturdays, Sundays, and holidays. Some field work may require wearing safety equipment and clothing for extended periods. May include mediating and resolving confrontational situations between the public, stakeholders and permit holders.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.

Medical Examination: Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. The duration of the eligible list resulting from this examination process will be six months , and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.

Additional Information Regarding Employment with the City and County of San Francisco:

HOW TO APPLY: Applications for City and County of San Francisco jobs are only accepted through an online process.

• Select the “I’m Interested” button and follow instructions on the screen.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.