Senior Project Manager, Service Delivery

Senior Project Manager, Service Delivery

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare, and other large enterprises.

Zayo is seeking a Senior Project Manager to manage Lit and Dark Fiber services for our Hyperscaler Customers.

Responsibilities:

1. End-to-End Project ownership to include project kick-off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
2. End-to-End Budget ownership including monitoring, forecasting, and gap closure planning with Outside Plant.
3. Perform and oversee daily PM operational tasks working cross-functionally.
4. Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics, and deliverables.
5. Orchestrate internal and external customer project communication dependencies, timeline, milestones, and progress.
6. Partner with Sales to drive ongoing customer service improvement strategies.
7. Provide Service Delivery performance metrics and analysis to support cross-functional Customer Business Reviews.
8. Full customer ownership and advocacy; the TPM provides 'Voice of the Customer' project feedback and develops and implements corrective action plans as required.
9. Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations, and field operations.
10. Occasional travel may be needed for customer requested market meetings or to meet in-market with Zayo internal teams.

Qualifications:

1. Minimum of ten (10) years of experience in managing Telecom service projects required.
2. A valid Project Management Professional (PMP) certification is preferred.
3. Subject matter expert in Project and Service Order Management.
4. Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
5. Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.
6. Ability to understand customer's technical specifications and contract requirements.
7. Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
8. Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
9. Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution.
10. Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.
11. Self-driven and motivated to provide exceptional customer service.
12. Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Base Salary Range: $95,800 - $136,900 USD/annually, commensurate with experience.

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Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.