Executive Director of Client Services and Delivery

*This role will be hybrid in the Brooklyn area 2 days a week onsite*

About You:

• Experience in setting strategic direction for delivery and client service, aligning with the overall company vision.
• Proven success in leading Agile project teams and developing client relationships.
• Ability to manage, lead, and grow senior business development teams across multiple locations.
• We are skilled in supporting individual growth, enhancing team skills, and fostering development.
• Impactful communicator and storyteller, capable of engaging and persuading stakeholders.
• Strong ability to evaluate proposals, identify opportunities, and address concerns.
• Skilled in making trade-offs to achieve commercial objectives without compromising quality.
• Experience in growing accounts, understanding client life cycles, and offering long-term value.
• Ability to guide teams in delivering complex digital products on time and within budget.
• Experience working closely with various disciplines and fostering a learning mindset.
• Ability to create clarity and navigate difficult projects or relationships.
• Success in motivating diverse and talented teams to reach their full potential.
• Recognized as a talented thought leader in your field.

Client Service Experience:

• Build strong relationships with client stakeholders, representing teams, brand, and ways of working.
• Analyze market trends, foresee client needs, and create insights to open new business opportunities.
• Serve as a senior contact for client escalations, ensuring their needs and expectations are met.
• Identify and implement new value propositions for existing and new clients to achieve commercial goals.

Delivery Experience:

• Advocate for Agile delivery and team dynamics within the company and for clients.
• Collaborate on client pitches and proposals, promoting Agile methods.
• Support teams in holding difficult conversations and resolving conflicts.
• Lead and manage the delivery team, ensuring high performance and professional growth.
• Foster a culture of continuous improvement and Agile best practices.
• Instill a learning mindset in the team and continuously review delivery methods to optimize outcomes.

Leadership:

• Collaborate with the executive team to develop and execute strategic initiatives driving growth and efficiency.
• Work with the executive team on internal and external project decisions.
• Act as an executive sponsor for specific client projects.
• Coach teams on converting opportunities into active work, leveraging team strengths for optimal results.
• Promote a culture prioritizing people, diversity, equity, and inclusion, championing cross-discipline and cross-studio collaboration.
• Mentor team members and champion a culture of learning and knowledge sharing.
• Attend events to build awareness and leverage opportunities for the company.