Lead Dispatcher / 16 Hours / weekend evening and Holidays/ BWH Central Transport

Job Description - Lead Dispatcher / 16 Hours / weekend evening and Holidays/ BWH Central Transport (3304587)

General Summary / Overview Statement

This position provides technical supervision to Central Transport Transporters and messengers, ensuring safe, courteous, and timely transport of patients and patient care-related items and equipment. The scope of supervisory responsibility includes occasional direction, guidance, and explanation, in addition to performing tasks of Escort Transporters, Escort Messengers, and equipment techs. Capable of handling all Central Transport assignments and dispatch assignments to transporters.

Principal Duties and Responsibilities for Lead Escort Messengers

• A. Safety

Monitors messenger/escorts performance of safety, infection control, body mechanics, and equipment inspection, reporting observations to supervisors. Transports patients and related items in accordance with safety protocols, follows infection control policies, uses proper body mechanics for lifting and pushing, inspects all equipment before use for patient transport, and observes patients for unusual changes in condition or function, reporting all changes to nursing staff or technologist. Assists supervisor in training staff as needed or assigned.

• B. Movement

Directs or assumes responsibility for complex, difficult, or unusual transport requests including helipad transfers, EZ lift transfers, code stretcher, and the morgue. Monitors par levels and stocks various locations with equipment (beds, wheelchairs, stretchers, oxygen tanks/carriers). Identifies and selects appropriate medical equipment for delivery based on protocols (in absence of Medical Equipment Staff). Transports all patient and related items to and from designated locations.

• C. Service

Actively participates and provides support to Performance Improvement and Service Excellence Teams. Acts as the “voice of the patient” by reporting any patient concerns or feedback. Follows department guidelines for professional appearance and behavior, including timeliness, uniform, grooming, and fragrance policy. Interacts with respect, courtesy, and understanding towards patients, family, hospital staff, and co-workers.

• D. Communication

Assists or covers dispatcher area as requested. Observes and reports to the supervisor how the CTS staff is meeting Service Excellence Standards and recommends corrective actions if necessary. Monitors daily activities of department work and reports performance-related issues to the supervisor. Communicates by radio, telephone, and pager regarding pick up, delivery, completion, delays, and any change of assignment. Responds to requests from dispatcher, nursing, unit coordinator, and other hospital staff.

• E. Training

Conducts initial and follow-up training of new employees, volunteers, and staff who require additional skill development in conjunction with the supervisor. Reports progress and compliance of all staff and volunteers with department standards to the supervisors.

Skills

• Ability to operate elevator, radios, pagers, and other equipment in a professional manner.
• Ability to perform keyboard tasks.
• Ability to operate equipment including beds, stretchers, etc.

Service Excellence Abilities

• Achievement Motivation - Looks to make things systematically better.
• Concern for Order - Pays attention to details and organizes them.
• Self Confidence - Presents self impressively and with a positive outlook.
• Analytical Thinking - Understands and applies problem-solving techniques.
• Future Thinking - Thinks ahead to act on future needs or prevent problems.
• Information Seeking - Gathers information for self and/or others.
• Developing Others - Looks to develop skills and behaviors of others.
• Customer Service Focus - Acts on behalf of the patient/customer.
• Inquiry - Seeks to understand what others are saying, feeling, and thinking.
• Teamwork & Cooperation - Looks to achieve results as a team and respects other team members.

Working Conditions

Work requires prolonged walking, standing, and pushing patient transportation vehicles. Lifting and guiding patients onto transportation vehicles with assistance from other personnel. Office working conditions are clean and well-lighted, in a reasonably quiet and professional environment. Brigham and Women’s Hospital is a fragrance control environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

EEO Statement

Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Primary Location

75 Francis St

Job

EnviroServ/HouseKeep/Transport - Other

Organization

Brigham & Women's Hospital(BWH)

Schedule

Part-time

Standard Hours: 16

Shift

Evening Job

Employee Status

Regular

Recruiting Department: Brigham & Women's Hospital