Digital Services EUC Delivery Assistant Technician -Band 3

Main area: Digital Services End User Computing Assistant Technician Band 3

Location: Boston

Grade: NHS AfC: Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 357-PR-313-24-B

Employer: United Lincolnshire Hospitals NHS Trust

Employer type: NHS

Site: Pilgrim Hospital

Salary: £24,071 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 29/09/2024 23:59

Digital Services EUC Delivery Assistant Technician - Band 3

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

• Patient-centred: Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
• Safety: Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
• Excellence: Striving to be the best that we can be. Innovating and learning from others.
• Compassion: Caring for patients and their loved ones in ways we would want for our friends and family.
• Respect: Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

This post is advertised to provide support to the department in delivery of equipment and software as the Trust continues to expand and develop its digital strategy.

This post will support the roll out of equipment and software as part of the end user device replacement programme which involves the setup and distribution of equipment to all areas of the organisation.

Main duties of the job

This is an exciting time to join the team as we embark on a long term programme of ambitious digital change, including:

• Electronic Health Record (eHR)
• Electronic Prescribing and Medicines Administration (ePMA)
• Microsoft 365
• End User Device modernisation including Windows 11 and VDI

Successful candidates will work within a busy Digital Services Department and will have the opportunity to develop and learn within an environment of experienced staff. This post will provide exposure to a very diverse digital environment, not often found outside of the NHS and will provide experience that will be beneficial to anyone interested in seeking progress within the Trust to other roles as and when they occur or to other posts inside and outside of the NHS.

Person specification

Qualifications

• GCSEs including English & Maths Grade C or equivalent.
• Formal computing related qualification or equivalent level of experience
• ECDL or Equivalent.
• Customer Service Qualification

Special Requirements

• Methodical approach to work following set guidelines
• Ability to work on own initiative and as part of a team.
• Ability to travel across sites

Evidence of Particular

• Knowledge of configuration/installation of PC applications, peripherals and hardware.
• Proficient in using Microsoft Windows
• Proficient in using Office and/or other Desktop applications.
• Good verbal and written communication skills.
• Knowledge of Windows, Apple and Android endpoints.
• Knowledge of Dell Hardware.
• Knowledge of Mobile Device Management.

Previous Experience

• A working knowledge of PC’s, Microsoft operating systems and software.
• Some experience of providing technical support to customers.

ULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer.

Please note that we do not accept CVs.

Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.

No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.

We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.

• A Veteran
• A Military Reserve
• Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces