Service Delivery Assistant - Account Management Assistant

Company Description:

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

We are seeking a dedicated Service Delivery Assistant - Account Management Assistant to join our team. The ideal candidate will be responsible for managing client accounts, fostering positive relationships, and ensuring high levels of customer satisfaction. This role involves coordinating service delivery, resolving client issues, and supporting the clinical management team.

Desired Skills:

• Experience in customer service or account management, preferably in a healthcare setting.
• Familiarity with warehouse operations and route driving or delivery services is advantageous.
• Ability to multitask and prioritize workload effectively.
• Strong interpersonal skills with a customer-focused approach.

Duties and Responsibilities:

• Develop and maintain strong relationships with clients to understand their needs and provide appropriate solutions.
• Collaborate with internal teams to ensure client needs are met and monitor account performance.
• Prepare and present reports on account status, identifying areas for improvement.
• Resolve client inquiries and issues in a timely and effective manner.
• Demonstrate comprehensive knowledge of FOH’s mission, vision, and customer service philosophy.
• Oversee activity fulfillment and review service provider performance to ensure accurate billing.
• Interact with customers regarding billing questions, resolve uncollected charges, and obtain funding for current services.
• Coordinate service delivery with FOH Service Delivery Leads and manage a work group for Quality Assurance (QA) of medical records.
• Generate customer-specific reports capturing utilization and activity under designated agreements.
• Develop and maintain customer-specific tracking tools to monitor quality and timeliness of services.
• Continuously update and maintain interagency agreement documents, including Work Orders.

Qualifications

• Associate’s degree with one year of experience in a customer service health-related field, or five years of experience in customer account management service.
• One year of experience in support of clinical management.
• Demonstrated experience in dealing with various size organizations, including labor union and management issues related to occupational health.
• Proven leadership, communication, and organizational skills.
• Proficiency in MS Office (Excel and Word) and strong problem-solving abilities.
• Excellent organizational skills with attention to detail and the ability to prioritize and manage multiple projects simultaneously.
• Ability to work independently with minimal oversight.

Additional Information:

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Compensation: Min: $70,000 | Max: $90,000

This position is in the proposal stage; we are waiting to be awarded the project.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and other benefits. The final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits: This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.