Position Summary
Iron Mountain is seeking an experienced process design and documentation consultant to analyze, document and improve process/workflow in support of transforming and running complex operational processes to improve our clients' business performance. The successful candidate will ensure that we have a well-documented Service Delivery Model with standard operating procedures and best practices across people, processes, and technology.
The Process Transformation Consultant will play a vital role in our organization through collaboration with stakeholders to standardize and document processes for a multi-year global transformation program to define and implement a more consistent, cost-effective, and technology-enabled operational delivery model for our delivery operations organization.
The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work effectively with cross-functional teams. They should also have experience with process definition, documentation, and large-scale change management within a multi-national or global enterprise. They should be comfortable using technology to streamline processes.
Primary Responsibilities
- Collect, define and document existing standard operating procedures.
- Develop and implement document management policies and procedures.
- Review and edit documentation for accuracy and completeness.
- Ensure that all documents are properly classified, filed, and stored in accordance with company policies and regulations.
- Support large scale change management program to align standard processes and best practices.
- Monitor document usage, access, and retention to ensure compliance with legal and regulatory requirements.
- Work with internal teams to establish standard documentation templates, formats, and styles.
- Maintain and update a document database or library, ensuring that all documents are appropriately archived and indexed for quick retrieval.
- Identify process redesign and improvement opportunities and gather information and insights to recommend solutions.
- Facilitate and lead process mapping sessions and workshops with clients and stakeholders.
- Conduct analysis and evaluation of current processes to identify trends and areas for improvement.
- Use Lean Six Sigma methodologies, tools, and techniques to create visualizations and develop processes, workflows, and procedures.
- Communicate the drivers of process improvements and the opportunities and benefits of process changes to stakeholders and clients.
- Provide input to training and guidance that will support clients and stakeholders in the adoption of changes.
Qualifications
- Bachelor's degree in a related field (e.g., business, communications, information management).
- 3+ years of experience in process document mapping and change management programs or a related field for a similarly sized and complex organization.
- Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
- Attention to detail and excellent analytical, editing, and proofreading skills.
- Strong communication and interpersonal skills, with the ability to work collaboratively with stakeholders across the organization.
- Familiarity with document management software and best practices.
- Experience utilizing Lean Six Sigma concepts for process improvement, performance optimization, and change management.
- Ability to work collaboratively and independently, with a proactive and solution-oriented mindset.
- Proven ability to organize, prioritize and work well with others.
- Ability to communicate thoughts, ideas, and solutions logically both written and orally.
- Ability to get up to speed quickly on complex issues.
- Desire to work in a fast-paced, rapidly evolving environment.
- Capable self-starter with a drive to get all types of work done and high attention to detail.
- Knowledge of relevant laws and regulations related to document management and retention is a plus.
Reasonably expected salary range: $101,700.00 - $135,600.00
Category: Project/Program Management Group
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