Tow Truck Driver (Non-CDL)

Department: Customer Service
Reports To: General Manager
Status: Non-Exempt
Description: Operates a rollback tow truck to safely and efficiently retrieve vehicles sold to our company from different locations around Western NY. Directly interacts with customers selling vehicles to Wilbert's to provide exceptional service throughout the vehicle recovery process. Constantly self-motivated to maintain a high level of efficiency and customer service.
Duties and Responsibilities include the following. Other duties may be assigned.

• Operates a tow truck to ensure the safe recovery of vehicles from a variety of customers on a daily basis.*
• Adheres to all local, state, and federal vehicle safety traffic laws and DOT regulations.
• Inspects tow trucks in accordance with the Pre-trip Checklist and reports any discrepancies to management.*
• Maintains truck and personal appearance in a clean and professional manner at all times.*
• Takes direction from the Contact Center and CSR II to make efficient use of time and company assets to provide the customer with the best service.*
• Personal cellular devices will be utilized for communication with customers and coworkers.*
• Completes all necessary paperwork as outlined in the standard operating procedures for the position.*
• Inspect all vehicles being retrieved to company standards and procedures.*
• Complete vehicle purchasing transaction; cash or check tendered to customer.*
• Accountable for cash til management during each shift.*
• Follows all company safety policies and procedures while operating equipment without causing damage or harm to people, property or equipment.*
• Utilizes software for vehicle recoveries and safe vehicle management.*
• Provides excellent customer service by serving as the face of the company to customers; hands out marketing material to each customer highlighting the services the company offers that they may be interested in.*
• May be required to operate certain types of forklifts or heavy machinery with appropriate license.*

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry. For insurance purposes you must be 21 years of age or older.
Certificates and Licenses:
Valid driver's license.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. While doing this job the employee will be primarily on their feet for long periods of time. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. The employee must occasionally lift and/or move up to 100 pounds. For heavier merchandise lifting devices and/or assistance is required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke free environment for safety reasons.
Disclaimer:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Equal Employment:
Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.