Vice President Product Delivery Manager - Branch Workplace Technology

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Branch Workplace Technology team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable implementations in an expedient and organized way. Seeking for a self-starter with in-depth, hands-on experience driving issue management across industries that relate to banking or financial services and new product development and implementation, with experience in hardware and software/technology.

The Branch Workplace Technology team sits within the Consumer Bank organization and is responsible for enabling improved technology experience for our 4700+ branches by innovating for the branch network, managing the strategic roadmap, and providing tactical solutions for support and issue resolution.

Job Responsibilities

1. Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
2. Leads the completion of change management activities across functional partners and recommends adherence to the firm’s risk, controls, compliance, and regulatory requirements.
3. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
4. Develop and maintain deep relationships with our Branch colleagues to understand and address their needs and concerns in support of their branch and customers.
5. Lead a team of 3 and develop and maintain robust communication and support structures to bring together and organize teams to help resolve major incidents and ongoing technology issues and notify branch leadership of the status and possible workarounds. Provide leadership and support of major incidents during branch working hours which includes weekend support when needed.
6. Hands-on management of a product backlog including story refinement and ranking. Defines requirements and prioritizes delivery in order to maximize the business value of the investment.
7. Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
8. Effectively drive teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
9. Demonstrate governance by improving work streams, recommending initiatives are tracked and actively managed, deliverables are properly prioritized and sequenced, risks are addressed, and status measured, and deliveries are improved.
10. Develop clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design and development.
11. Develop and maintain deep relationships with delivery partners across the Business, Technology, Design, and Data & Analytics functions. Develop and maintain regular management and organization reporting of issues and the overall technology health of our branches.

Required Qualifications, Capabilities, And Skills

1. 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
2. Demonstrated ability to execute operational management and change readiness activities.
3. Good understanding of delivery and demonstration of implementing continuous improvement processes.
4. Experience in product or platform-wide release management, in addition to deployment processes and strategies.
5. 5+ years of people management, product management, business management, strategy, or related experience.
6. Extensive experience managing product delivery across multiple work streams with varying timelines, priorities and complexities.
7. Demonstrate ability to execute via internal partnerships with other organizations, ability to influence people at all levels across a broad variety of job functions, sometimes without formal authority.
8. Excellent leadership skills of product, programs, projects, teams and employees, demonstrate attracting and retaining top talent. Excellent problem-solving skills.
9. Structured thinker, effective communicator with excellent written communication skills.
10. Good sense of personal responsibility and accountability for delivering high quality work.
11. Bachelor’s degree or equivalent experience required.

Preferred Qualifications, Capabilities, And Skills

1. Proficient knowledge of the product development life cycle, design, and data analytics.
2. Good understanding of and ability to work within Agile methodology, Scrum Product Owner certification a plus.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.#J-18808-Ljbffr