Director HR Operations and Service Delivery - FT - Days - Human Resources

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE: 1

Scheduled Bi-Weekly Hours: 80

Work Shift: Day: 8 hours

Job Description

• Define and integrate functional area strategy into the overall HR Strategy, ensuring alignment with the overall El Camino Health goals and Vision 2025.
• Drive a high performance team through building team capability and confidence.
• Continually monitor and stay up to date on HR, business, and societal trends.
• Use a comprehensive approach to making HR recommendations and decisions, including workforce and market data insights; financial implications to ECH; and HR functional expertise.
• Continually monitor the impact of HR decisions and weighs the impact on the employee- and manager-experience.
• Manage the day-to-day HR operations for HR functions/service centers, ensuring timely, consistent, and efficient service delivery.
• Develops and implements HR tiered service delivery in alignment with HR transformation initiatives; builds service level agreements/expectations; drives use of chatbot and self-service functionality.
• Lead the HR process improvement/process mapping activities.
• Establishes and maintains HR service delivery agreements.
• Leads, manages, and develops service delivery team.
• Develop continual process improvements within shared services structure.
• Develop and manage to shared services reporting metrics and tracking data to fulfill SLA’s.

Qualifications

• BS/BA degree in human resources, business, social science, or related field required; Master’s degree preferred.
• Minimum 15 years of HR management, business, finance, and/or organizational development with 8 years or more working in a managerial, program management, and/or director level.
• Thorough understanding of ECH financial structure, budget process, and growth strategy.
• Demonstrated ability to create and execute strategic plans using analytical, critical thinking, problem solving, and innovation skills.
• Embraces challenges and collaborates with peers, colleagues, team members across El Camino Health.
• Engages and supports ongoing engagement and development of team.
• Experience in developing and leading HR operations and service.
• Able to see the big picture while also ready to get into the details.
• Highly proficient in utilizing and leveraging data and analytics to track success, make decisions, understand program effectiveness and drive action.
• Strong written and verbal communication and presentation skills.
• High degree of organizational skills and ability to manage multiple, competing projects and priorities simultaneously.
• Strong project management and organizational capabilities with meticulous attention to detail.

License/Certification/Registration Requirements: None

Ages of Patients Served: N/A

Salary Range: $83.66 - $125.49 USD Hourly

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer: