Service Delivery Director

Provide strategic direction and leadership for DaaS and Digital Workplace Services , overseeing strategic technology planning, innovation, process and operations, client acquisition, and GTM strategy and partnerships.

Collaborate with leadership, internal stakeholders, external OEMs, and partners to build out all aspects of the Modern Workplace Service portfolio , including product roadmaps, metrics/KPIs, product messaging, pricing, and SLAs.

Head of operations, delivery, strategic planning, contract lifecycle management, and customer service/support for all user computing and virtualization services delivery to a global multi-year, multimillion-dollar marquee account with 350K+ end-users.

The JD for our requirements.

• Operations management and SLAs for Data center and multi cloud platforms.
• Service improvement, automation
• Escalation and major incident management
• Client governance and relationships
• Revenue, P&L, budget management
• Resource management of 400+ in global settings
• Ownership of overall operations, reporting with 32K server estate, 36K ticket volumes.